Apart Hotel Adelboden

The hotel's location is excellent, and the room facilities are good. However, The hotel has an unusual self-check-in system! I booked my room directly through their official website, yet there was no mention of this process. I struggled to find a way to enter the hotel and ended up spending over an hour trying to get in. The worst part was the housekeeping staff. A cleaning lady rudely knocked on our door and insisted that we leave even before the check-out time. This was completely unacceptable. As a tourism professional, I believe that hospitality should come first—before implementing modern systems, make sure to show a warm and welcoming face!

Pros -good location; beautiful village - local restaurants close - nice kitchen - clean apartment Cons - all digital ( keys, etc). No internet =no way to get in - poor instructions - nobody on-site to handle issues. AirBnB usually has much better communication/instructions/prices. - lots of paperwork just a few days prior to check in (not fun trying to complete this while on vacation) - excuses from staff when approached with problems - LOUD neighbors (again no ownership from staff)

Use Air B&B or a Real Hotel with a Receptionist Review of Apart Hotel Adelboden am Dorfplatz Our stay at the Apart Hotel Adelboden am Dorfplatz was marred by several issues. Firstly, the **parking guidance** was inadequate, leading to confusion and a significant delay in finding the parking garage. The hotel should consider providing a detailed map or clearer instructions prior to guests' arrival. The lack of **quiet hours** resulted in disturbances from a noisy group nearby, which particularly affected our family's rest. Despite raising this issue, the **hotel management did not address** our concerns, which was disappointing. We also faced a problem with our **assigned parking spot** being occupied. With no nearby alternatives, we struggled until we located a phone to seek help. This added unnecessary stress to our experience. The hotel's **digital access system** for rooms, while innovative, poses a risk if your phone battery dies. We recommend having a backup plan for such instances. Although the accommodations were **well-equipped**, the location's suitability for families is questionable due to these challenges. A more proactive approach from the hotel management in resolving guest issues could improve the overall experience. In conclusion, while the hotel offers modern amenities, attention to guest concerns and clearer communication are areas needing improvement.

A well equipped, well situated apartment for four weary walkers. We had been badly let down by another apartment nearby, who had failed to deliver a key code to us! The desk staff at the Apart Hotel were terrific, quickly getting us in, and setting up a lovely Welcome package of assorted goodies. Thanks to them.

We booked here as it was one of the more affordable options for Adelboden. Was a central location with a good kitchen. As just two people travelling, many of the chalets to rent were too big for us, and we wanted more meal flexibility than a hotel, and this seemed to fit these requirements. Positives - central location. Very easy to access bus stop (5 mins walk). Coop also very close, as well as several bakeries, restaurants etc. - kitchen very well equipped. Including coffee machine, fondue, raclette, and many more. - very clean - bathroom good, functional and nice powerful shower - digital key worked well for check in and during most of our stay - nice welcome box of oil, tea bags, dishwasher Tablets etc…all the basic. More can be ordered very quickly (and for many things for free). I requested more dischwasher tablets on the app and there were outside our door within the hour. Negatives - location. Whilst I expected town noise given the location, I didn’t expect it to be as noisy as it was. The bar next door is open til 1.30am and 2.30am Fri and Sat, meaning it was very loud. Music and increasingly loud people sat outside. We had to close the windows to be able to hear ourselves talk at one point. But with no air con and summer heat had to open them again quickly after. - lack of privacy. First floor apartment meant when you were in the bedroom area you were almost on eye level for people walking down the path next to the apartment. Either had to keep the shutters down all the time, or felt very overlooked. Had to either get dressed in the bathroom or keep the shutters closed. - Balcony looked nice on the photo, but given the amount of noise from the bar next door and Mister Cordons, as well as cigarette smoke, it wasn’t used. - obstacle course to access the front door of the apartment block. You have to walk between tables and signage boards, and banners to access the front door. Even at night, this is all left out, including the metal stake for the banners. This feels awkward when people are eating, and it also frustrating with lots of bags. The side door used to access the bins would be more sensible as an access door. - late check out. I had pre arranged and paid for late check out (3pm), but when we got back to our room at midday found we were locked out. We did get let back out reasonably quickly (about 10mins) after having to ring someone, but this left us running for the bus. We were told you get checked out at 11am automatically, when I said I had paid for late check out I was told there must be a glitch. We also had the cleaner walk into the apartment as we were finishing getting out things together to leave, again saying we should have checked out. This was a rather frustrating end to the holiday. Having paid an extra 50CHF I don’t expect to get locked out, and have people walking in on me. In all, I have mixed feelings. The well equipped kitchen and central location are great, but the noise was a big downside for us, as was the late check out chaos. If I stayed here in future I would be more inclined to book a 2nd or 3rd floor room on the back of the chalet, in the hope it is quieter. Whilst you would lose the mountain view, we had the shutters closed a lot of the time anyway so this doesn’t matter.