Dreams Playa Esmeralda Resort & Spa

We had an amazing stay from beginning to end. The hotel, beach, food and overall atmosphere were incredible. A huge thank you to our butler Francisco from the Preferred Club for always being so attentive and making sure everything was perfect throughout our stay. A very special thank you to Peluche for his energy, kindness and for always making our days more fun. He was always inviting us to activities and events around the resort, which really made our experience even more memorable. My wife also wanted to thank Pitufina and Mambo King for their kindness throughout our stay. Thank you to the whole team for making this vacation so memorable!

I want to give the childcare providers are Dreams Esmeralda a special shout out. We felt great relief when our 6- and 9-year-old went to the Explorers club every afternoon from 2-4:30 to get out of the sun. They played table games in the air conditioning and made jewelry, painted, and learned Spanish. Aslhy, Lily, Ana, Wili, and Greibi were fun and nurturing. Our nieces went to the beach every morning at 10 for games in the shade, and all the girls enjoyed the evening magic show and silent disco.

The hotel is pristine. Stayed in the preferred section Beds are super comfortable and housekeeping did not skip a beat. Room was cleaned by 10am every day and restocked with water, towels and coffee pods. Plenty of English stations on the tv. Lots of sunbeds and loungers available. Beach is gorgeous, but very natural, unspoiled. Quiet, romantic and just an overall really nice vibe at this hotel. They even showed the nhl playoff games in the sports lounge for the fans of the game. Best meal by far was the hibachi at Himitsu. Service everywhere (bars, restaurants, buffet, beach bar) was excellent.

We stayed for 7 days and our overall experience was good. The beach was beautiful! The waves were calm on the Secrets side. The pools were nice. We received exceptional service from the restaurants (buffet, pool side restaurant). Hector Pilo Fina went above and beyond during our stay. He was attentive, kind, and welcoming. It was a pleasure getting to know him. The food at the buffet was ok. Jiselle helped us around the buffets providing recommendations and assisted our entire table. Kelvin and Junior helped me around the resort via golf cart as I have trouble walking long distances. The entertainment was great! We loved the energy of the Entertainment Team, especially Midnight and Pitufina. The saxophonist, Ismael, at the Piano Bar was wonderful. He took our song requests and created a great atmosphere for everyone! Our check in to the hotel was smooth. However, we experience the opposite during our check out. We faced issues which impacted our transfer to the airport, resulting in an almost missed flight. We were frustrated because the front desk staff were unhelpful and unclear. The lack of communication between the administrative staff created a huge obstacle for our group. This was an extremely disappointing end to our trip. We felt the front desk staff did not value our guest experience.

Great family, fun vacation. Like to personally recognize Wandy our Butler she was very helpful and experienced reached out to her for any special needs.