Apartamentos Roca Verde

This is the worst hotel I’ve ever stayed at, the staff are the most rudest people I’ve ever met in my life, they ruined our whole trip, the staff at reception won’t help you or even say hello, there is a bar/restaurant connected to the hotel, the owner man who works there is so abusive, he was shouting and roaring at us, my friend was walking past and he started on her, I’ve never in my life witnessed such behaviour, stay clear of this hotel, playa del ingles is lovely, but don’t book this hotel, hotel itself is clean and nice but the owner and staff are dogs

Was very hopeful and excited having seen their website photos. Was disappointed on arrival. I have written over 30 reviews and will always be balanced and fair. We travelled as a couple, March 2025 and I emailed the hotel twice prior to arriving (which they responded to) asking for a room on a high floor, nice view and quiet part of the hotel. I was aware there were building works at one side of the hotel which is why I made this request. We were met with everything the opposite. Ground floor, next to a noisy elevator and maids store room, views onto the building site at front of hotel. Location : 5 min walk to beach 20 min walk to Yumbo €6 taxi Plenty of shops local Room : new and modern. Spacious rooms. Clean Ground floor. Beds rock hard. The boiler is so small, water gets warm but not hot! And only enough for one person. Terrible view of the front entrance and what I can only describe as a building site. On arrival there was NO duvets on the beds. Had to ask reception. Elements of the room showed signs of damage - cracked doors, lots of mess outside the windows. List of rules as long as your arm!! Is this a hotel or a school!! Free WiFi but not strong Tv with multiple channels. £150 deposit taken on arrival. Room cleaned daily but fresh towels only once. Corridors very noisy and maids noisy at 9am From our experience, I have cancelled a booking I had a the same hotel 2 months later for May. Sad times.

We have just returned from a week's stay and we would definitely return in the future. The check in process was seamless and the man who checked us in was really friendly, welcoming and polite. Each member of staff we saw were friendly and our housekeeper was lovely and always had a smile. The location of the hotel is fantastic, only a 2 minute walk to the Irish centre, 5 minutes to the nearest beach, and less than 10 minutes to maspalomas dunes where there is also an abundance of bars, restaurants, and shops. Pool area was great with plenty of sun loungers and the two pools were warm enough to swim in March. The rooms have been renovated but sadly not the kitchens which lets it down as these are old and tired with some doors dropping off or not closing. The outside balconies also look old and tired and have not been painted which is a shame. One thing that needs addressed is the shower and toilet that is available after check out. These do no have doors on just a curtain and are off the main corridor so if you go to the loo there is only a curtain separating you and the other guests walking back and forth past reception (see photos)