Apartamentos Roca Verde

We liked the hotel overall , the facilities were all good, things were in good condition, the bathroom was excellent and seemed newly refurbished, and the kitchen in the apartment was well equipped. The furniture was comfortable enough, and the staff were mostly very friendly, but one or two of the reception staff were less so. We were travelling for Pride, and the location worked well for us. It was about a 20-minute walk to the Yumbo Centre, which was perfectly fine. There was some loud music from the street-level bars until about 11 or midnight, but it didn’t bother us too much. Although we were overall very happy, the rooms could still be comfier: the beds were basic and just OK, and the pillows, towels, and soft furnishings could all do with an upgrade. It’s a bit sparse, and some decorations would make it feel warmer and more comfortable.

After leaving our AirBnB after just almost two days I managed to rebook us into the Roca Verde. First impression as we checked-in - very friendly staff, helpful, smiling, good English. I asked if I could look at a two bedroom apartment before booking , it was no problem for the staff , I liked the layout , new furniture, light & bright, good sized walk-in shower with plenty of hot water supply/pressure. Housekeeping is always present, everywhere clean & tidy. There are two pools with plenty of sun loungers - you can get large towels for the pool etc at the reception. Fitness studio is right next to the pool. Pool snacks & drinks are now available from ' Restaurante Palmira ' right next door - friendly staff, good breakfast/brunch menus ( cutlery spotlessly clean ) & evenings they do a buffet. Location is good, beach, shops, restaurants all within walking distance and public transport is close by. Taxis are in abundance with short waiting time. " hasta luego ".

This is the worst hotel I’ve ever stayed at, the staff are the most rudest people I’ve ever met in my life, they ruined our whole trip, the staff at reception won’t help you or even say hello, there is a bar/restaurant connected to the hotel, the owner man who works there is so abusive, he was shouting and roaring at us, my friend was walking past and he started on her, I’ve never in my life witnessed such behaviour, stay clear of this hotel, playa del ingles is lovely, but don’t book this hotel, hotel itself is clean and nice but the owner and staff are dogs