Servatur Puerto Azul

We stayed at the Puerto Azul in June and we had researched thoroughly before booking, Safe to say we weren't disappointed. Overall hotel was stunning, great views, extremely clean and a pleasant place to be. We where all inclusive and can definitely say that was definitely one of the best all incisive we've seen. Food was good, fresh, can get receptive near end of the week but definitely not stuck for options, we enjoyed so much we never ate outside the hotel the whole week. The snack bar is great what it offers for the time frame it does is great and there is something for everyone. Self service soft drinks also for 24hrs means there's always an option for you. Didn't use the bar much as was mostly soft drink and local beer but when did everything was nice. Room was clean, spacious and well decorated, we had a junior suite with sea view and views where stunning. Air con was also fantastic keep the room cool for us retuning when out. Pool areas again clean, plenty of sun beds and multiple choice of pools. Due to the hotels location when wind gets slightly up staff do tie up umbrellas to prevent them from falling but never really caused us an issue. Adult only spa pool area is a great place to relax, although it opens at 9.30 there is people queuing from around 8-8:30 to reserve sunbeds there, hotel did advise this isn't allowed but did happen and no one stopped it, so can be difficult to get at this area. Animation team shows where brilliant these tend to start at 9-9:30, also this team does plenty activities and pool sports during the day. Although shows where good the other entrainment on earlier was poor and felt like you where waiting for animation team shows to start. 5 euro taxi ride to Puerto Rico Mogan mall, there is a walking path but is steep due to hotels location. Europa centre only 10 minute walk for bars and shops but is uphill. Although there is a spar on side which had everything we needed. Only things that we felt slightly let hotel down was reception staff where very quick, blunt and unhelpful especially when there the first people you see. This caused us to spend half an hour hunting for lifts and our room as no proper directions given. The hotel is large and elevator system with multiple elevators taking you to different floors can be confusing for first few days. Also at the snack bar dining area can be bad with pigeons but only so much hotel can do with this. As said previously about the subbed reservation at adults only areas. Overall this didn't overly affect our holiday we had a fantastic time and would definitely recommend this hotel to anyone and would return again. We went through a jet2 package holiday and had no problems .

Zuri and Natalia they made amazing atmosphere. They are really extremely nice and professional. I love their approach to guests!

We had an amazing stay at this hotel and would highly recommend it to anyone looking for a relaxing and enjoyable holiday. The hotel is beautiful, the rooms are clean and comfortable, the food is delicious with plenty of variety, and the entire staff is friendly and helpful. A very special thank you goes to Natalia from Poland, one of the entertainment team members. She is truly outstanding—always smiling, kind, energetic, and passionate about her work. She made every activity fun and engaging, creating a wonderful atmosphere for both children and adults. Her enthusiasm, professionalism, and genuine care for the guests made our holiday even more memorable. Natalia is a real asset to the hotel, and people like her are the reason guests want to come back. Thank you to the whole team for making our stay so enjoyable, and especially to Natalia for her incredible dedication and positive energy. We will definitely be back! ⭐⭐⭐⭐⭐

Hotel - ***** Food - ***** Drinks - ****** Animation Team and Activities 12/10 2nd time of visiting the hotel ... we came last year, and glad we came again. The Animation team were absolutely brilliant, and the shows and games in the day and evening were so much fun and well organised . The whole team were awesome. Special mention to to Adam, Jesus, Suri, Martha and Alberto. These guys ( some we met last year ) were just exceptional. I fully recommend the hotel and all that comes with it. We will return ( not next year tho LOL ) Please say hi to the team if you go Graham and Sam

Amazing hotel, everything was so clean and new, you can really see they take pride and care in the hotel, we have travel a lot and this hotel not only looks amazing and modern but definitely has the best animation team, they are very bubbly and the shows are amazing! Not your regular hotel shows that are very homemade. These shows are professional! We loved our stay here! Food was good, and drinks were great. I don’t think there’s anything bad to saw about this stay.