Servatur Puerto Azul

We recently stayed at this hotel and while it is a lovely property with so much potential, our overall experience was unfortunately impacted by the number of children throughout the resort. The hotel itself is beautiful, the food is amazing, and you can really see how special it could be. However, it would benefit hugely from being an adults-only hotel, or at the very least having designated adults-only areas. The pools were the biggest issue for us. It was almost impossible to enjoy a proper swim because there were so many kids jumping in, splashing, and throwing balls around. The infinity pool in particular is absolutely stunning and has an incredible view, but it was constantly overrun with children screaming and splashing. It really feels like this pool should be adults-only so guests can relax and actually enjoy the view and atmosphere. There are also two larger pools, and it would make sense if at least one of them were adults-only as well. The hotel is big enough to easily separate quieter areas for couples and areas for families. Another issue we noticed was around the drink machines, where kids were filling multiple cups with different juices simply because they could, which often left a mess and long queues for other guests. In the dining areas, tables were not cleared quickly enough, making it difficult at times to find a clean table without dirty plates and cups left on it. Our room unfortunately looked directly onto another building, and we also had a family above us whose child was running around the room and what sounded like jumping off the bed onto the floor from around 6am every morning, which wasn’t the most relaxing start to the day. It’s a real shame because this truly is a lovely hotel with fantastic food and so much potential. However, the number of children throughout the resort made it very difficult to relax and enjoy the facilities. If the hotel became adults-only, or at least created better separation between families and couples, it would make a huge difference. Sadly, because of this, we don’t think we would return.

Very good and family friendly experience fun for the whole family

My husband & I just got back from here , we were disappointed, as most of the reviews were excellent ! We travel to the Canary Islands , mostly Tenerife , quite frequently , we like an evening stroll , there was no where to walk too , unless you were happy to hike up an enormous hill or walk down a steep hill , not for us !! There were no shops other than a grocery store outside the hotel ! The hotel itself was huge , staff not particularly friendly we thought ! It took us 20/25 mins to find our room , when we first arrived , with a map in hand , given to us at reception when booking in , not exceptable !! They should have someone available to show you to your room ! 3 separate lifts from reception , it’s a joke !! The food though decent choice was Luke warm , not hot !! The soup was cold in the crock pots ! The evening entertainment outside though the roof was covered , the night time cold air was freezing ! The audience at the entertainment was pitiful , because it was very cold , even with a jacket on , too chilly to sit for too long ! Yes the hotel is over run by children , which they do cater for quite well ! This hotel is not for us on so many levels , first time to Gran Canaria , will definitely be Tenerife in the future !!

Lovely little break and will definitely return. Positives: Rooms comfortable & clean Staff: efficient & friendly Food: Amazing Alcohol: wine is nice, A inclusive cocktails were awful so I did pay for a nice strawberry daiquiri. Location: great a short walk up the hill is the europa with pubs restaurant shops etc then down the hill designer shops pubs restaurant only 5 euro in taxi if you didn’t want to walk: Pools: big pool for family’s great for the kids. Infinity pool is beautiful with amazing views would have liked this to be Adults only was always full. Adults area so relaxing again beautiful views, however it just isn’t big enough. Having to queue at 8:30am to get a bed as it opens at 9. So making the infinity adult only would be much more appealing. Gym: great 👍🏻 Beach: there’s a shuttle bus takes you up and down the mountain. Tried to be as truthful as possible we are going to come back June, highly recommend but would like cocktails improved and adult area.

If you're travelling as a family with young children then this is absolutely the place for you, however I don't feel it is at all suitable for couples or friends looking for a relaxing getaway. Having been on holiday many times at this time of year, I have never ever known a hotel be so dominated my children! Firstly to start with the good points of the hotel... Fantastic views,spotlessly clean and lovely food. As for the not so good and the reasons we wouldn't return... The hotel is a maze, I mean it is huge. We had to take 2 separate lifts then walk down a ramp to our room. For a 4 star hotel of this size I'd expect to be shown to our rooms, but we were left with a map and basic directions from reception and got totally lost! Not great when you're exhausted from travelling and just want to get to your room. For the pool scene...There are 5 pools, but only 2 are big enough to swim in, both of these big pools were absolutely overrun with kids, jumping in and out, throwing balls etc. Now I totally get that's what children do and they deserve a fun holiday, however there was no opportunity to have a peaceful swim unless you went before 9am. I would suggest the hotel allocates one of the larger pools for games and activities and the other for those just wanting a swim. Then there was the infinity pool which was one of the main draws for us. We literally could not get in it at any point as it was packed with children the entire time, we found this quite frustrating as it is a small pool meant (in my opinion) to be relaxed in and soak up the views, but it was again, dominated by young children and quite frankly the water was gross. The hotel should consider having this as an adults area (even if only for part of the day) so that everyone has a chance to enjoy it. The adult only areas were tiny in comparison to the size of the hotel. The one area with a small pool (not big enough to swim in) only had around 20 beds and the gates were locked until 9am meaning unless you're willing to queue from 8.30 you are not getting a spot! We did this twice as we were genuinely so fed up of all the noise from the other areas and both times the gates were opened late (half past nine one day). The adults area definitely needs to be expanded... We also found the set up with the pool towels ridiculous to be honest. You pay a €10 deposit (must be cash) and get a receipt to get your towels, we then discovered you can only exchange your towels once per week!? And you must show your receipt again to do so! I've never known this anywhere I've stayed ever! The importance of the little paper receipt wasn't made clear,I seriously think the hotel needs to rethink how they do this. The cocktails were disappointing for a 4 star hotel too with the majority coming under All Inclusive Plus which you must upgrade to or pay per drink. We opted to pay the €6 euros on a few occasions and the drinks were awful. Again something that could be improved on by the hotel. Overall it was an OK week away, and as stated if you're going as a family you'll have a nice time but the hotel needs to make some big changes if they wish to attract adult only travellers as well as families .