Servatur Puerto Azul

Such a fun experience!! Zuri and Nayara were great!

Superb hotel with great food, an excellent location, beautiful rooms, and mostly very friendly staff. The only downside was when we asked the receptionist, Joel, at check-out if it was possible to have one extra hour before checking out. We had two rooms, but we would have managed with just one extra hour in only one of the rooms. This was not possible because the hotel was fully booked and new guests were arriving for the room. That explanation felt a bit unreasonable, as the rooms are not ready by 1:00 PM anyway, and guaranteed check-in for new guests is not until later. If he had shown a bit more understanding and willingness to help, the experience at check out would have been much better.

We arrived at the hotel , very clean reception and helpful staff, we arrived early for the room so had some drinks before hand Let’s move on a couple of days The rooms was lovely, we upgraded to the duplex suite couldn’t fault it , was small an no full length mirrors at all only the round bathroom mirror Very clean reception It was quite when we arrived for a few days , did not need to get up early for a sunbed but this all changed after 3 days …. So much for not reserving sun beds…. Carnage , the hotel was full of children and very unsupervised by adults, the restaurant was like a free for all, children running around, food all over the floor but the staff did their best trying to keep it clean Entertainment. Not the greatest as the you could also for here for food , birds flying in all around the area Food was ok not the warmest but what you expect in all inclusive A couple of glass balconies in the evening area and also the panaroma pool area with cracked no tape or advisory to keep away If you would like a holiday in a child area full volume this is for you

Great hotel, best entertainment! Zuriñe was great fun, really welcoming and friendly.

Sat here writing this on our last day! What a beautiful hotel! The staff are friendly, welcoming and very hard working. The rooms were cleaned daily and you can see how hard the staff work to keep this place clean. One of the maids saw me sneaking balloons into my room as it was my partners birthday while we were there, she stopped me and gave me a bottle of bubbly and a birthday card for him. Such a lovely touch! It's a family hotel, so for those of you moaning about kids, book yourself an adults only holiday! The food is varied and there is always something to choose from although is could be a little hotter The pools are lovely and warm and the adults only areas are perfect when you want a little piece and quiet from the main pool. My only gripe and it is a little one......is the beds! Many times did i find myself on the floor in between the beds or even half way down the back of it when you sit up in bed! They just don't stay in one place. There has to be some way to resolve this for a double room. All in all we had a fabulous holiday.