SECRETS LANZAROTE RESORT

Resort was nice enough but not the 5 star experience we were expecting. Other than the reception team, we found service to be lack lustre and quality of food on the resort was very hit&miss and I’ve had better in 3 star resorts. For an island that relies on wine and tourism - teams also had no drink training and could not get a consistent cocktail or wine experience in any of the restaurant venues. Hotel is in desperate need of room upgrades and maintenance in passages, with regards to broken doors, old paintings and lifts in need of repair in block 6. We took preferred club option and found this to be expensive for what it was and exclusive areas were disappointing and service totally lacking. It is necessary though - as one would get very bored by the world buffet and restaurant options if you didn’t take it. Personally I think it should all just be included and everyone treated the same - there really didn’t feel like a difference in terms of service anyway. We did love the pool areas and layout - easy to get place and well maintained outside areas were the biggest win on the holiday overall. They are lucky the beauty of the island assists in the guest experience.

Great hotel and service… quiet location… great choice of restaurants within the resort.. staff were friendly and extremely proficient

This hotel is the second Secrets resort we have stayed at and it is just as wonderful as the first (Secrets Bahia Real Resort & Spa, Fuerteventura). The staff were amazing, incredibly helpful, polite and always there when you needed them. Most notably special mentions go to both Laura’s and Valentino in the preferred Portofino restaurant although all the staff were lovely really. Jorge and many others in the World Cafe, Harish on reception as well as Yoel in the Piano bar. To be really honest there were so many helpful, friendly and conscientious staff, it would be impossible to name them all. It was super clean, a little bit tired in odd places but nothing to concern people about. The food was excellent throughout all the restaurants we visited. We were Preferred Club which was well worth it and we would recommend people to choose it as it opens up a lot of plus’s for your stay - a la carte breakfasts etc, club lounge, stocked minibars just to name a few. A la carte was particularly nice as being disabled, it gave my wife a break and it was nice to sit down together when eating. I only have one gripe as a disabled individual, I also know that it may sound a bit selfish but the access to Oceana for wheelchairs is not great - the access link path is made from volcanic rock and very, very difficult to cross and we were worried about damaging the wheelchair to be honest. Also, the Barefoot/Bluewater grill restaurants have no ramp access, so if you are not able to walk you really can’t use them. To be fair to the hotel though, there was a lot of other places to eat which we did, but it would have been nice to have tried the Barefoot/Bluewater grills. Putting that aside, this is a glorious hotel with super attentive staff and an absolutely fabulous place to stay and so recommend it, we will certainly be back that is for sure. Thank you to everyone at Secrets Resort and Spa Lanzarote, we loved it!

One of the best hotels in Lanzarote. We decided to go Privilege and we would recommend it. We had our own pool with the bar service which was lovely. The food here is amazing. We tended to use the Italian restaurant most nights which was superb. We had breakfast in the Privilege area which was absolutely brilliant. Staff all so kind and friendly. We had our mini bar stocked every day with soft drinks and beers. It is quite an expensive hotel but worth it if you are celebrating a special occasion. This was our second stay here. We intend to return again very soon.

A beautiful hotel in a quiet location. Very relaxing holiday. All staff very friendly and helpful. Very clean and overall everything was perfect.