SECRETS LANZAROTE RESORT

From the moment we arrived we were treated as special guests, especially by Carla (guest relations) and Roberto (Main bar) but all the team excelled in making our stay special.

Hotel is so beautiful and relaxing... Staff is friendly and accommodating Perfect for couples to enjoy if you're looking for something quiet and paceful, this is it! Can't wait to come back

This was our sixth visit to the resort and yet again, it exceeded our expectations! We booked preferred swim-up suite all inclusive and it was perfection yet again. Super comfy beds, amazing power shower, spacious and luxurious with a perfect view of the sea. The guest experience team were fantastic from pre-arrival to departure. Our suite was exactly as requested as a mother & daughter both wanting our own space and the attention to detail was outstanding with a bed in the lounge for my daughter. A massive thank you to the team with a particular shout out to Carla & Valentine. Laura, yet again, was just amazing though and we cannot thank her enough for making our stay so perfect! She really cares and does everything with such passion. A true ambassador for Secrets ❤️ Food and drinks were wonderful across the resort. Thank you Javier for your leadership, supported by your staff, and for the quality & attention to detail. A special thank you also to Selene & Fernanda in The Lounge for their fantastic service and quality of drinks, they really are assets to the resort. Already booked our 7th & 8th visits, and we have high standards! Everything about this resort is perfection, elevated by the staff!

We are here at the moment in a party of 6. This hotel is lovely nice gardens … But it is let down with cold food & service at pool area is just about Nil. The pool is absolutely freezing so never anyone in it. Not a great choice of places to eat 4 to choose from but only open alternate nights so you have to go to buffet restaurant if there are no tables available in other ones. Steakhouse meal was freezing cold & service very slow. We went to the Oceana fish restaurant last night but told they could give us two tables of 3 but not a table for 6 together ?? The Rooms are NOT soundproof whatsoever we can hear the people next door as clear as if they were in the same room. Not GOOD !!! We have still had & having a nice time but needs a lot of improvements & definitely not 5 star which is such a shame & very disappointing.

An outstanding resort hotel in a quiet and peaceful location. Easy access to a beautiful marina with many restaurants and shops. Take the ferry to Puerto del Carmen for a day out on a lovely 20-minute boat ride. In resort, guests have access to numerous excellent restaurants that serve a varied amount of premium world quisine and wines from an extensive cellar. The 'Preferred Club', offers guests a premium service with exclusive perks, including; premium rooms, fine dining options, an exclusive pool area and a delightful Club lounge. The entire restaurant is kept spotless clean with friendly staff that will go out of their way to make your stay perfect. Highly recommend Secrets resort and spa, adults only hotel.