Hyatt Place Taghazout Bay

Great Hotel The staff very friendly and efficient To be greeted daily with a friendly smile and a good morning and how are you today is so refreshing . The facilities and food offer good many choices . Rooms clean and tidy and service staff always ready to help . My beloved always choose where we go and this was an excellent choice .

We stayed here from 1st to 8th April, booking a 3 bed, 3 bathroom villa with private pool on a half board basis paying £3000 for 2 adults & a child. On arrival we were checked in without comment & then shown to a room in the main hotel block rather than the villa we booked! On querying this, we were told to stay there for the night & then query it with a member of the management team the next day. We spoke to Abdul Latif who explained that the villa wouldn't be available for 2 night of our stay & he arranged some complementary beaty treatments & late checkout as well as confirming that the difference in room price would be refunded. This amounted to MAD 3661, £300. We were satisfied with this resolution despite the disruption to our stay. The rest of our time was enjoyable ...we found the restaurant a bit chaotic but food quality & variety good. Staff were friendly & helpful. On checkout we were given the invoice confirming the MAD 3661 owed & assured this would shortly be refunded to the card used. This has not happened! I have emailed the following people: 14th April -reception -Hayat Blila responded on 17th to say the finance dept will issue a refund soon. 22nd April & 28th April & May 2nd Hayat Blila, reception & Abdel Karim inejhjarn-all ignored emails May 5th-Hyatt central customer services-ignored form completed on website May 13th-Charles Balladur-apparently the general manager-email ignored May 17th-Marketing team-email ignored This response has completely shocked us...how likely are we to return to this or any other Hyatt hotel again? If any Hyatt staff reads this perhaps they could help!

Myself & 2 friends came here to celebrate a special birthday beautiful hotel, stunning location , it is away from the town but shuttle is provided by the hotel to the beach & Agadir town, taxi is easy to use also

I just experienced a stay here with 3 friends and the staff are beyond f.u.k.i.n.g horrible , the food is worse than d.o.g s.h.i.t and I'm alarmed at the service , I have visited many regions in Morocco and the food and staff are one off the worst i have ever encountered in my life since I began travelling , we were here to celebrate my friend's birthday and you all have ruined the experience for her, I will never recommend this hotel to no one , the facilities and hotel is beautiful but your staff and the quality off food , is way below , what is acceptable and you need to employ better staff that provide excellent service to their hotel guests and chefs that actually know how to cook , they are letting the hotel down considerably and will affect tourists from visiting here

Just enjoying our last day by the pool Nice hotel with good pools and lovely garden area for relaxing Views across the ocean are nice Only had B&B, heard mixed reports about evening food, didn’t affect us , breakfast was fine. We ate out at Pure Passion restaurant, a 20 minute walk down hill from the hotel, lovely restaurant and bar. Nothing much else in terms of stuff to walk to locally, especially for alcoholic drinks. Tried Taghazout town, world of waves restaurant, awful, stayed local after that. Staff very good including room cleaning girl. We came for 8 nights relaxation and that’s what we got so very happy. Thankyou