Riu Turquoise

Během našeho pobytu se v hotelu ve velkém kradlo (ve 2. patře, kde nebyly kamery), do čehož byl zainteresovaný i personál. Trezor na pokoji po nějakém čase začal reagovat dost podivně a otevřel se až po několikátém zadání pinu, což měl být asi nějaký další trik, aby se člověk do něj bál dát věci a nechal je v pokoji, kde by je personál mohl vesele ukradnout. Rozhodně nedoporučuji se zde ubytovat.

Navštívili jsme hotel od 13.9.-22.9.24 pokoj č. 9.Moc se nám tam líbilo, všichni vstřícní a milý, jídlo na výběr dobré, málo tropického ovoce, drinky a nápoje super. Pivo a nealko jde v samoobslužných barech načepovat. Fitko 24/7. Sport bar 24/7 , kde jste si mohli dát sendviče, hamburber, 3 druhy sladkostí k vynikající kávě, ovoce .Takže když jedete třeba na výlet brzo ráno, můžete udělat svačinku. Na pokoji lednice doplňována jednou za 2 dny- 3 druhy nealka , voda a pivo Stella. Vítr sice fouká, ale když půjdete doprava kolem hotelu Riu Palace a přejdete veřejnou pláž - kde mají základnu kite surfaři -(kde je stánek s náramky atd... , který udělají na přání -z korálků perel, korálů atd...), tak za rohem objevíte pláž, kde vůbec nefouká , nejsou vlny a čistý oceán. Vzali jsme si sebou ručník a pití a šnorchlovali jsem na této pláži. Když se vydáte na horu Le Morne, doporučuji dobrou obuv a rukavice. Rychle se tam mění počasí, před výstupem začalo pršet a dolů cesta hodně náročná, klouzavá- po skalnatých úsecích teče voda a bláto. Scházíte někde po čtyřech a někde kloužete po zadečku. Ale za ty výhledy stojí určitě za to. Trvalo nám to 4 hod kvůli počasí. Nutno zapsat u vstupu do knihy- čas příchodu a odchodu. Byli jsme od cestovky TUI - delegátka Stephanie nám nabídla výlety, vybrali jsme po jižní Mauriciu - Colourful South a severním Mauriciu - Exotik North. Viděli jsme všechny zajímavosti , památky Mauricia i muzeum se známkou modrý Mauricius. Moc se nám výlety líbili. Na nákup pro dárečky a suvenýry zajet asi 15 min taxíkem za 17,-EUR z hodinou čekání taxikáře do nejbližšího supermarketu, kde byli ceny přijatelné než na místech výletů (tam až 3x vyšší cena - rumu, vanilky atd.) Na víkend jezdí do hotelu místní ,takže je více plno , ale ničemu nevadí. Do 2 restaurací A la carte jde objednat přes aplikaci v mobilu, mám se podařilo objednat v aplikaci až po půl noci , do Indické . Ale super obsluha i jídlo. Pouze nápoje (my dali růžové víno asi za 900 rupií )se platí. Možnost vyhlídkových letů helikoptérou nebo hydroplánem v okolí hotelu a hory Le Morne, kde je vidět podmořský "vodopád" v oceánu. Služby hotelu vynikající , hned bychom se vrátili. Kdo má přestup v Turecku a letí s Turkish Airlines a letadlo mu letí až za 6 hod do jiné destinace, má nárok na výlet. My jeli autobusem do Istanbulu od 8.00 - 11,30 , nutno zajednat v příletové hale letiště u okénka Turkish Airlines.

We spent 2 nights at RUI Turquoise this week. Positive points: Check in is easy and the lady was of a very pleasant personality. Location is perfect place for a getaway, the atmosphere is nice and relaxing. Pools are spacious and properly maintained. Rooms are very comfortable , clean and well equipped, with impressive views. Service from the staff is excellent ( we remember Shiv and Juliet from the restaurant). Food and drinks is very varied, available at any time in any quantity. the bar staff for all bars are very competent, serve nice drinks and always have a nice conversation. Overall, hotelry services are of a very good standard at this hotel. Points to improve: Fidelity system is ridiculously complex despite a very engaged local team. You can literally use the fidelity points for nothing else than paying a late check out, nothing more , trust us, we tried at spa, diving, reception, everywhere...these points received are useless and good for the bin. We received these fidelity points for buying thru the RIU app. At the end of the stay, we wanted to have an additional night using these points and paying the difference. We were even willing to do another booking if required as we considered points received were applicable for the next booking as mentionned in their facebook ads. This has been a nightmare: we never in our lives experienced such a chaos, the reception team were very helpful, tried their best but always blocked by stubborn reservation agents which were not onsite, operating from an obscure call centre. Even the reception manager stepped in and tried without sucess. I even tried to call the contact centre from my own phone but nothing moved, i would have had to use only a very small portion of my fidelity points and pay a big balance, despite we were making another reservation (After checking out our current reservation). After a few tries, we gave up and went back home very deceived. We will always remember this hotel as the only one which refused selling a room to clients who were more than happy to stay. We generally had a very pleasant time but will always remember how uneasy this made us. This is the reason why we have rated this hotel as average only. To people reading me, if you are planning a booking there thru the RIU, please drop me a mail and will gladly transfer you freely the 1,500 points received. We do not intend to go there again in the future as, good food, nice rooms, big pools are usual standards in Mauritius, nothing really special here. Providing exceptional service, getting out of your way to delight clients, putting your foot down for your clients is something that make people remember you and want to come back. I hope the people behind these ridiculous point system read me and amend for future clients. For us, RIU turquoise is now a no go.

A lot of issues with our room: - A/C not working and the reception just told us “somebody will look at it” but nothing happens. We’ve reported it several times. - Ants in the room - Cracks in the walls and cealing - Drawer is broken - Closet door is broken - No lights on balcony meaning it is completely dark in evenings

We travelled as a couple with a 1 year old child from April 3rd to April 13th 2026. Check-in was very simple and quick at the hotel and our bags were swiftly taken from us upon arrival and brought to our room not long after we got to it. Overall, the staff at the hotel are great. They are willing to do whatever they can to help you. Only exception to this was the bartenders who didn’t seem as nice. Many didn’t greet you with a smile or seem like they wanted to serve you. There were a few exceptions to this but on the whole, this was how we felt. There were many options for food at the buffet each day. Breakfast was repetitive but lunch and dinner always had something different to have. The Indian restaurant was ok, service was slower than anywhere else and food wasn’t anything to rave about. The steakhouse was excellent. Good service, good cuts of meat and very well cooked to temperature. One thing lacking about the restaurants is the inability to get cocktails or spirits served to you. Only water, juices, sodas, beer or wine available. Having cocktail options would be nice for those who do not drink beer or wine. The cocktail menu is small. It does say you can ask for other thins but as mentioned the bartenders were not so welcoming which made you not want to do so. They also did not have the puree for the strawberry daiquiris for most of our stay. I think we could only order them on 3 days out of 10 and were told “we’ll have it tomorrow” multiple times to then not have it again. The cocktail of the day is not consistent between bartenders too. The main pool can be a little busy in the afternoon so I suggest you go early. It does lack music in the morning until the aqua aerobics start. The beach is beautiful and lots of chairs available to sit. Room cleaning is done well. Minibar is only filled every second day unless requested. We were offered milk for our child at checkin and told it would be restocked for us but it never came in the first place and then was never restocked. We had to ask for it every time it was needed. Overall, I would recommend the hotel to families with kids of all ages. The Riuland party each night was great for the kids and the shows afterwards were ok too. Nothing too spectacular but still good. There are definitely things to fix but with the high quality staff, good food, and beautiful scenery it’s a good place to take a holiday