Bahia Principe Escape Tequila

My experience at this Resort was amazing. The food was great, wifi was fast, clean rooms, and good drinks. Erik was our favorite worker, very friendly and brought good energy. Saulo was also very fun and made our trip memorable. Nic was extremely helpful and accommodating. I would definitely recommend this resort to anyone.

We stayed at Akumal but walked over to Tequila almost every evening! It has a fun new vibe that we really enjoyed! The staff, drinks and entertainment was all exceptional and very appreciated! Many thanks to all of the staff but especially Angel and Maria! They were extremely helpful and so appreciated!

All the staff were exceptional. At tequila, the top staff were Lorenzo, Emanuel, Alexis and Enrique at the Hibiscus bar. At La Casita, Herminio took the time to get to know me. Juan when I arrived delivered my bags and me to my room and show me the room. Ricardo at the Cozumel restaurant was exceptional also. Without the staff that make this place function like a well oiled machine my experience would not have been as great as it was. The room cleanliness upon arrival was 4/5 due to under the bed a used Qtip and under the dresser a used napkin. Carlos and David at reception were always so helpful. As a solo in my early 40’s there were some downfalls like meeting other Solo travellers and not being able to get a table at the reservations together. Was a bit disappointing, Overall, I would come back due to the overall experience. It was a pleasure to have met all the staff.

Firstly, I want to be clear that this review does not reflect our opinion of Riviera Maya as a destination. The places we visited were among the most incredible we’ve ever experienced, and my family all agree it’s the most beautiful place we’ve travelled to so far. Unfortunately, the same cannot be said for this resort, which is clearly in need of improved management. On arrival, the resort is visually impressive and lives up to its photos. One standout feature was the fully stocked on-site pharmacy, which was open daily until late—definitely a big plus. In addition, the hotel concierge team were consistently friendly, approachable, and very helpful throughout our stay, which we really appreciated. Also a special thanks to Esmeralda and Jose and the Smoked restaurant staff for being incredibly friendly! However, beyond that, several issues significantly impacted our experience. The most off-putting aspect was the tipping culture. I am always happy to tip for good service, but it felt uncomfortable and inappropriate that some staff expected tips before providing any service. In some cases, staff were noticeably rude if a tip wasn’t given upfront—and occasionally even after tipping. Another major concern was the pool parties. While we were aware these took place, the frequency (three times per week from 2–6pm), volume, and location made them difficult to avoid. The main pool is essentially right next to the party area, leaving no quiet space to relax. The music was extremely loud, and many guests—including us—left the pool area early because of it. It would make far more sense to host these events at the beach instead. Additionally, it was frustrating that certain alcoholic drinks were unavailable during these times, as they were reserved exclusively for the paid pool party events. The rest of the entertainment was enjoyable—particularly the karaoke night, which was a highlight and provided plenty of laughs. Food quality was inconsistent. There were only two coffee machines in the buffet restaurant, and one was frequently out of order. We often had to ask multiple times for food to be replenished, and staff responses were often dismissive or unhelpful. The overall variety was also quite limited. “La Casita” has a lot of potential as a concept, but unfortunately, the food there was often inedible, which was disappointing. Finally, a note on the excursion company based at the hotel: while both trips we booked were fantastic, the customer service fell short. The resort is connected to three others, but it was not clearly communicated that our pickup point would be at a different Bahia Principe property. This detail was only mentioned in small print on the ticket. For our first excursion, we were picked up directly from our hotel, so the inconsistency added to the confusion. As a result, we had to pay for a taxi to reach the correct meeting point, which caused unnecessary stress and could have easily been avoided with clearer communication. In summary, while Riviera Maya itself is absolutely worth visiting again, we would choose to stay elsewhere next time.

Hermanio in la casita is the best!!!