Elaya Hotel Steinplatte

Hotel jako takový je umístěn v malé vesničce, s překrásným výhledem na hory. Pokoje jsou velké, útulné a čisté, všechny mají balkon. Součástí hotelu jsou i lázně, je k dispozici vnitřní a venkovní bazen s teplou vodou, dále je zde 6 saun, typu finská a parní kabinky, relaxační zona. Za mě super. Jídlo je fajn, vše z místních zdrojů, jen ta obsluha by potřebovala opravdu vylepšit, hodně to vázlo.

Dobrá poloha s nádherným výhledem na hory. Místnost měla velmi silnou vůni pracího prostředku. Mám další pokoj a bylo to stejné. Bazén a sauna byly příjemné a čisté a nebyly přeplněné. Snídaně a večeře byly v pořádku, ale ne víc. Jeden ze zaměstnanců na recepci byl velmi hrubý a nehostinné.

We have stayed at this hotel several times before, but this time we were very disappointed with the experience. Prices have increased significantly, while the facilities have noticeably aged. Even the playroom is affected: there is very little equipment, although the room is large and has a lot of potential. The buffet offered very few options, and that for a price of €41 per person without drinks. The pool was also quite cold, both indoors and outdoors. What was particularly annoying was that the prices for dinner at the buffet were incorrectly displayed, which led to additional costs of €30 in the end. Unfortunately, we had to bear the cost of this mistake. The discussion with the lady at the entrance about this was very unpleasant and left a bad impression. We had felt much more comfortable during our previous visits, but unfortunately, many things were not right this time.

Seems like it is a 4 star hotel, you expect modern rooms, not broken items, but thats not the worst. We booked the hotel because they advertise it with an outdoor pool with a view, we went for an anniversary. Nobody told us it will not work at all, they never asked us if we would like to reschedule neither tried to compensate us which we asked. We had to leave because we only had 2 days off from work and wanted to spend it in a warm pool outdoors which was impossible there. The inside pool is so cold we could not enter. They say they will not compensate because the inside pool worked, I dont know who would like to enter in a cold weather to a cold pool and feel like thats worth the money because thats not. Receptionists say they cant to anything for you. You can wait the manager who they can not tell you when to expect, they do not care at all how you feel there and what was your expectation for your money. We have been travelling a lot but never experienced such a shameful customer service. We left after 1 night and they made us pay for our cat another night which she never slept there as we obviously left. You think you can expect care and any type of customer service for paying guests but you cant. Dont recommend at all.

Hotel seems to have changed ownership recently (no word about elaya on site, all signage says Rilano Kuhhotel). + Location is within walking distance of Waidring City center + Good breakfast buffet selection + Wellness area (4 Saunas and 2 steam rooms) is functional, but not a lot of attention to details (no towels in the spa). - The air in the room was extremely dry and made us feel uncomfortable. - Room service didn't show up every day. - we paid €406 for 2 person per night, which was totally overpriced for service and facilities provided In summary, I would not recommend and will not visit again.