Aubamar Suites & Spa

Location could be off putting as this hotel is right off the strip known as German street in Arenal, which is VERY lively and very noisy. That said, once you turn into the hotel the noise falls away. There are 2 pools here, a smaller pool with daybeds and comfy mattresses and the larger pool that has be uncomfortable metal beds. (Not a good choice for a 5 star) Pool bar service is excellent and there is occasional live music at the pool. There was a saxo player when I was there which was lovely. Breakfast was buffet with option for fresh eggs. Rooms are ok, got the basics needed. My patio door did not lock but as I was on 4th floor it was not an issue for me. Also the mini bar was not fitted properly and a hole left in the wall! Enjoyable stay

We had to book last minute after a stressful AirBnB incident. So glad we did! The spa was included and worth it! We needed the bonus relaxation. Room was spacious and clean, always nice to have a balcony. Walkable to beach with many restaurants, area felt like Miami beach. So nice to have parking available, we were thrilled, loved it. Also, we had to leave early so they made a picnic breakfast for us to take, exceptional service.

Shockingly Bad Experience – Avoid This So-Called “5-Star” Hotel I had one of the worst hotel experiences of my life at this establishment, which falsely claims to be a 5-star property. The staff and management were on the most rude and disrespectful, showing no regard for basic customer service. I discovered a contaminated mini-bar with a half-drunk beer bottle that had been re-capped — completely unacceptable and unhygienic. Requested the bar be restocked but was ignored. The room itself was in poor condition, with shoddy maintenance that’s far below what anyone would expect from a luxury hotel. Damaged rugs with iron burn( Which We were falsely accused of) despite the hotel records showing we did not have an Iron delivered to our room and my offer to allow staff inspect the room and our luggage to prove we did not bring an Iron. No turndown service, No Cleaning service on some days. I travelled alone with my daughter which left both of us feeling very vulnerable due to the public accusations and my daughter being left alone at lunch while I dealt with the GM. Management publicly accused me of causing damage I hadn’t done, in an aggressive and humiliating manner. It was an appalling display of unprofessional behaviour, which they justified the level of aggression towards me because they needed to "get to the truth". I was so distressed and traumatised. I raised a formal complaint by email, but senior management — including the CEO — have completely ignored it, not that I expected any respect from them. Clearly, the failings run from the top down. Advice to future guests: thoroughly inspect your room the moment you arrive and document everything, as this hotel seems more interested in blaming guests & trying to charge them than maintaining standards. Walls are made of paper so you hear your neighbours every move, smoke fills the bedrooms from the neighbouring balconies so you cant sit on or open your balcony door. Absolutely awful experience — I would never return and strongly advise others to stay elsewhere, you would be better off staying at home!!! Awful Place!!

Great hotel in Palma. Service was excellent and the as someone who loves a good swimming pool - it was excellent - great to swim in and clean. Rooms and room service was excellent. Hotel is very big but the quality is consistently excellent. Mainly a german customer base but that goes pretty much with the whole of palma. We had the view with the sea and it was excellent. Reception service was one of the best I have encountered. Breakfast was excellent. Sadly dinner was poor - But I often find when its inclusive / half board the choice of food is poor. Its just bland with very limited choice. Suggest you keep it simple - soups / less - more choice and perhaps change the menu. Or for dinner why not stick to traditional spanish food - that would be cool. But this is a minor -minor point. There are a million restaurants in the surrounding area and its great fun to eat at different restaurants. We had a great time - staff make the place and its very clean. ps book your massage before you arrive as when you arrive they will probably be no space [if its a weekend]. Overall Excellent. Will definitely consider returning.

I can’t recommend this hotel highly enough – it truly deserves every one of its five stars. From the moment I arrived, the staff went above and beyond to make me feel welcome. Every single member of the team was friendly, attentive, and genuinely helpful, always ready with a smile and nothing was ever too much trouble. The hotel itself is immaculate, beautifully designed, and full of thoughtful touches that make your stay feel extra special. The rooms are spotless, spacious, and incredibly comfortable, with everything you could possibly need. What really makes this place stand out, though, is the service. The staff’s professionalism and warmth made my stay unforgettable – they really set a standard that other hotels should aspire to. If you’re looking for a luxurious stay with exceptional service, this is the place to book. Absolutely fantastic!