Aubamar Suites & Spa

I recently stayed at this hotel and wanted to leave an honest account of my experience. Room maintenance issues: The following were not working during my stay — the air conditioning controls, the in-room phone, and the Wi-Fi (which was only functional on the ground floor). These were not minor inconveniences; they are basic facilities that should be in working order. I was not offered a change of room and the hotel was not at capacity. Birthday request ignored: I contacted the hotel in advance to let them know I would be celebrating my birthday during my stay. Nothing was done to acknowledge this — no note, no small gesture of any kind. I have never experienced this at a hotel. So, as a hotel of this standard, this was unexpected and disappointing. Response from the hotel: A bottle of wine was provided as an apology for the room issues. While appreciated, this did not resolve the underlying problems, and I would have preferred the issues not to have occurred at all. Also, when I raised the Wi-Fi issue with the manager, after she asked for feedback, I was told that it works fine for room staff using their tablets. Staff and property: The staff (excluding the above) were friendly and welcoming, and the hotel itself is a lovely property with good facilities. Due to ongoing health issues, I found it increasingly difficult to keep raising problems during my stay and eventually stopped doing so. I want to be transparent — at the time I did mention to staff that I might still consider returning, due to wanting to make the best of my time. On reflection, though, having had time to think about the full experience, I realise I'm genuinely unsure. A stay like this is only as good as the attention to detail, and that's where it fell short. The room issues, the ignored birthday request, the stress of it all — these things matter. I wouldn't rule out returning, but I'd need to feel confident that the basics would be taken care of. Right now, I don't have that confidence.

Fabulous hotel. Newly renovated so although rooms are compact they are well laid out with everything you need. Clean and comfortable. We asked for mattress topper as I like a soft bed and that was no problem. Pool areas are really great with lots of really comfortable beds and good music. Breakfast is amazing with everything you could possibly want. Food at pool was great too. Roof top bar is lovely and worth a visit. All staff are very customer focussed and can’t do enough for you. The location is very central but in a busy area so something to take into account. We jumped on local buses to Soller and Palma and that was easy and cheap. Great holiday and would recommend.

We are a British family of 3 who have just finished a 3 night stay at this hotel. The hotel is beautiful, spotless and the staff are amazing. We stayed in a junior suite, the room was spacious and had everything we needed. Food at breakfast was really good, in my opinion quality over quantity is better and you can tell the hotel use quality ingredients. The location of the hotel is on the bus route from the airport or is 10 minutes in a taxi. 30 mins on the bus from Palma city centre. With us having a baby this is one of the reasons why we chose this hotel for our short stay. We are not familiar with areas in Palma so we’re non the wiser to the fact that the area where the hotel is a German party hotspot. I.E the area is the German version of Magaluf…not ideal. If you are staying in the park tower facing the street be prepared to bring earplugs or you will be woken up by partygoers stumbling up the strip and out of Bombolaos until 5 am. We did not raise this as an issue with the hotel at we were only there for 3 nights. I am sure that if you are in another area of the hotel or have a pool view room this will not be an issue. Once you are inside the hotel you very quickly forget about the outside location as it really is so lovely! I would definitely return to hotel!

Really loved this Hotel has been amazing! Staff are very friendly and excellent food all round. Can be a little noisy as near the German strip of Arenal, though it didn't bother us. Used the pools and spa and really enjoyed it. Make sure to go to the rooftop for cocktails and enjoy the incredible view. We stayed here for my Girlfriend 21st birthday this week and the hotel were able to upgrade us to a higher floor (12 floor) with a sea view. I also asked for a birthday suprise in the room which included balloons, prosecco and a lovely flowery bear. Thank you to Rosanna who arranged that as she made it very special for us. If you have booked with Jet2 you may be expecting a welcome meeting or general help but they don't seem to have presence in this area which is a bit of a let down for Jet2 if you have travelled with them in package holidays before. If You Want help arranging trips, talk to Rosanna with Guest experience as she made this very easy for us to do trips. Overall I really loved our stay here and definitely will be coming back!

PROS: The hotel and staff are wonderful, couldn't do enough for you. The food was lovely and well thought out. The interior was very luxe and exterior was pretty much pristine, the spa was beautiful. 2 outdoor pools plus spa pools, indoor spa pool, rooftop bar & pool - all well maintained and tons of sunbeds. Couldn't fault the hotel itself. CONS: The issue here is the area behind the hotel, it's party central for the German crowd, tons of young people, stag & hen parties etc. People drinking in the bars from early morning right through the night, lots of dodgy street sellers, dirty and packed beach, loud music from the clubs throughout the day & night. If you're by the hotel pool during the day you can't hear the noise from the clubs as the hotel have their own music which is not too loud and perfect poolside, definitely drowns out the clubs. Sadly we had some very loud neighbours as they were there to party, shouting, screaming, tons of noise so had to speak to reception who were very apologetic and you got the impression they had to deal with this sort of stuff regularly, they kindly moved us and upgraded us to a slightly nicer room. Hotel is about a 7 mins walk to the beach but once we'd seen it we didn't go there and jumped in the hire car and explored the rest of the island. We basically used the hotel as a base once we realised the mistake we'd made with the area. Anyway, there's your warning to research the area carefully!