Aubamar Suites & Spa

Our stay at Aubamar Palma Resort was far below what we expect from a 5-star hotel. We were upgraded to the highest guest floor, only to discover that it sits directly beneath the rooftop bar and terrace. Due to extremely poor sound insulation, we were woken up at 6:00 a.m. on three separate mornings by staff moving furniture, walking overhead, and cleaning up. After the first complaint, we were told it was a one-off incident. It happened again the next morning, and then a third time after a rooftop event that lasted past midnight. Guests were never informed about the event, and the clean-up started at 6:00 a.m., destroying any chance of a good night’s sleep. We submitted a formal complaint as requested by the hotel and were promised a response and compensation by Wednesday. It is now nearly Friday, and we have heard nothing. Three nights of disrupted sleep, repeated promises that the issue was resolved, and no follow-up on our formal complaint. Based on our experience, this does not meet the standards of a 5-star hotel. A 5-star hotel should guarantee rest, comfort, and professional service. Unfortunately, Aubamar failed on all three. Avoid rooms directly below the rooftop terrace.

i was asked to put a top on while at the pool and wearing a bikini.. that was quite an inappropriate comment and i was not pleased with it. i was constantly forgot about when ordering drinks and the staff were quite rude at times. the room was quite nice and comfortable but the staff were not pleasant.

Just returned from 7 nights at the hotel and a 5 star review from myself. All newly renovated and spotlessly clean. Staff amazing and gave me treats for my birthday. Rooms are compact, but fine. Sink not in the bathroom and there is nowhere round about to put toiletries. Plenty of sunbeds, no 6 am rush to get up and reserve a bed. It is in a very German area, with 2 huge beer halls 5 mins walk that were rammed (Football World Cup), but had no impact on the peace and tranquility when you were in the hotel grounds.

The hotel has recently been renovated and visually it makes a very strong first impression. The property is large, consisting of two separate buildings, and the overall design is one of its biggest strengths. The style combines modern elegance with natural materials and boho-inspired elements, creating a pleasant, warm and relaxing atmosphere throughout the resort. The rooms are tastefully furnished, functional and make excellent use of the available space. The common areas are aesthetically pleasing and clearly designed with attention to detail. Unfortunately, the experience did not consistently match the 5-star standard the hotel advertises. One inconvenience worth mentioning is the parking situation. If your room is located in a different part of the complex from the garage you are assigned to, you may have to walk quite a significant distance with your luggage, which is not ideal after a long journey. The biggest disappointment was undoubtedly the food. After arriving tired from travelling, we were looking forward to a quality dinner, but the experience fell well below expectations. 100€ dinner and the selection was limited, many dishes lacked flavour, some were excessively greasy and the fish was extremely dry and overcooked. The quality simply did not reflect what one would expect from a hotel of this category. After the first evening, we decided not to have dinner in the hotel restaurant again during the remainder of our stay. The surrounding area was another surprise. The resort is located in a part of Mallorca that attracts a large number of German tourists. Many nearby restaurants, bars and shops seem to cater almost exclusively to this market. It felt somewhat unusual to be on a beautiful Mediterranean island and find menus focused on sausages, schnitzels and beer culture rather than local Mallorcan cuisine. The area is also characterised by large groups, alcohol-oriented tourism and a generally noisy atmosphere, which may not appeal to guests looking for a more authentic or relaxed island experience. The hotel does offer an indoor pool and spa facilities, which likely contribute to its 5-star classification. However, when considering the overall guest experience particularly the food quality, dining experience and the atmosphere of the surrounding area I would personally rate it closer to a good 3-star property than a genuine 5-star luxury hotel. The design is beautiful and the renovation has been done exceptionally well. Unfortunately, aesthetics alone are not enough to create a true 5-star experience.

I recently stayed at this hotel and wanted to leave an honest account of my experience. Room maintenance issues: The following were not working during my stay — the air conditioning controls, the in-room phone, and the Wi-Fi (which was only functional on the ground floor). These were not minor inconveniences; they are basic facilities that should be in working order. I was not offered a change of room and the hotel was not at capacity. Birthday request ignored: I contacted the hotel in advance to let them know I would be celebrating my birthday during my stay. Nothing was done to acknowledge this — no note, no small gesture of any kind. I have never experienced this at a hotel. So, as a hotel of this standard, this was unexpected and disappointing. Response from the hotel: A bottle of wine was provided as an apology for the room issues. While appreciated, this did not resolve the underlying problems, and I would have preferred the issues not to have occurred at all. Also, when I raised the Wi-Fi issue with the manager, after she asked for feedback, I was told that it works fine for room staff using their tablets. Staff and property: The staff (excluding the above) were friendly and welcoming, and the hotel itself is a lovely property with good facilities. Due to ongoing health issues, I found it increasingly difficult to keep raising problems during my stay and eventually stopped doing so. I want to be transparent — at the time I did mention to staff that I might still consider returning, due to wanting to make the best of my time. On reflection, though, having had time to think about the full experience, I realise I'm genuinely unsure. A stay like this is only as good as the attention to detail, and that's where it fell short. The room issues, the ignored birthday request, the stress of it all — these things matter. I wouldn't rule out returning, but I'd need to feel confident that the basics would be taken care of. Right now, I don't have that confidence.