Hospes Maricel & Spa

If you’re looking for a cozy, relaxing spa experience, this isn’t it. The marketing is misleading and doesn’t reflect the reality. Rooms are located on a very busy loud main road (buses, motorcycles and sirens through the night), the spa is mediocre and poorly maintained and there is no direct access to the water from the hotel. Nowhere near the five-star experience we expected, especially when it comes to hospitality and customer service which were unprofessional. Parking is €18/ day and car keys must remain with reception for no valid reason (there is no valet services). If you’re looking for an overpriced and loud base to explore Palma, it may be fine. But as a luxury spa hotel, it does not live up to its claims.

I was recently upgraded to Gold Elite membership and stayed at another Bonvoy member hotel in Mallorca. That weekend also happened to be my birthday, which I was celebrating during my stay. Unfortunately, I did not experience any noticeable benefits associated with my Gold Elite status, nor was there any acknowledgment of my birthday. While I understand that amenities such as a cake are not guaranteed, it is the gesture itself that matters. In my experience, even small acknowledgments at other properties have made stays feel more personal and memorable. Additionally, during check-in I was offered a paid “upgrade” to a sea-view room; however, the room was actually smaller than the one I had originally booked, so I declined the offer. It seemed extremely shady and scam-y to say the least. This experience left me wondering about the tangible value of Gold Elite status, particularly when there was no recognition of either the status or a significant occasion like a birthday—not even a simple greeting. The building where spa is away from the main building, though walkable. Not the most diverse menu either. I wouldn't be staying here again. The room was tidied way late in the day. Room Service has additional fees (in their defence it wasn't a hidden charge)

Such an Amazing hotel! Clean, prestigious, amazing! Especially the food! Stunning! We were served by Vilma. Such an amazing worker! Made us feel very special!

Beautiful property, great location for relaxing, great staff! We stayed in the annex building in the natura rooms. King bedroom with private pool was very nice. Property is within walking distance to many restaurants and port Calanova. We really enjoyed our 2 night stay.

We just finished the most amazing breakfast/brunch experience at Maricel & Spa in Mallorca, Spain. It was a true culinary experience and consists of 10 courses. The combination of flavors and the portion size for each course were masterfully planned. Marco was responsible for serving and guiding us through the process. His professionalism and wonderful personality truly added to this experience. We would highly recommend this to anyone who wants to sit back, relax and enjoy every course all while taking in the stunning beauty that surrounds you.