Inmood Aucanada (ex. HSM President)

We had a perfect 5 dat stay in early June. We were looking for relaxation and got exactly what we wanted. An adult only hotel with a laid back vibe. We had a triple sea view room and I can’t remember having a better view anywhere ( in 50 years of travelling) The rooms have recently been updated ( as has most of the hotel ) and it has all been done to a very high standard. We booked bed and breakfast and it was both varied and plentiful every day. The hotel is out of town so nice and quiet but the 323 bus runs into the centre every hour and the stop is very convenient only 100 metres from the hotel . We would definitely return in a heartbeat.

We booked this at the last minute through Jet 2 holidays. Jet 2 were as good as the Which report suggested, and made the whole trip painless. The hotel was lovely, in a very pretty spot 1km outside Alcudia, just across the road from the sea---a couple of small rocky beaches but clear water and nice for swimming. We had one of their 'sea rooms' with a balcony overlooking a stunning view of the sea across to Menorca. The staff were delightful, the food from a buffet with a huge selection of locally grown foods, and choice of several dishes, was delicious, 4 pretty pools, a spa and other options if you wanted them, in terms of sporting activities, a shuttle bus to Alcudia, yoga classes etc. It was spotlessly clean, great bed and an excellent and powerful shower. We spent 6 nights there, and it was very restorative.

Perfect hotel if you want a peaceful break. Lovely room with fabulous shower, spacious balcony & fridge with free drinks on arrival. Plenty of choice for meals - breakfast was superb & special effort made for gluten-free coeliac diet. Shout out to the chef, Antonio Murillo, who went above and beyond to cater for me at mealtimes. Sun loungers always available at the pools. Used free shuttle bus to the port & regular bus to Alcudia market. Worth a sea view room for the fabulous sunsets. Loved it there for a relaxing break - maybe not for anyone who is looking for lively entertainment.

The hotel is situated in a lovely, quiet area and parts of the property appear to have been renovated to a good standard. Unfortunately, my overall experience was mixed, largely due to service and room issues. I stayed in Room 201, which unfortunately did not meet expectations. The telephone was not working, meaning I had to walk to reception for even minor requests. There were repeated power interruptions, and I only had hot water, even from the cold tap. None of these issues were fixed during my five night stay. I also found some aspects of communication and customer service disappointing. While not all staff were unfriendly, I often felt more of an inconvenience than a valued guest, and interactions sometimes came across as abrupt rather than welcoming. There were several occasions where clearer information would have improved the experience. For example, the safe was already locked with no instructions on how to reset it, requiring another trip to reception. I was also not informed about the pool towel ticket system and, when I asked, was told rather bluntly that I “didn’t ask.” Breakfast was average buffet-style food, although one morning I arrived a few minutes early and was called across the room with “we’re closed,” which felt unnecessarily abrupt. Our flight was delayed by three hours and we were advised we could eat from the buffet before 10pm. However, upon arriving, I was told to “hurry up and eat,” which added to the feeling that guest service was somewhat rushed and impersonal. I had paid for a terrace/balcony room, but unfortunately there were no chairs provided and the view overlooked used towels and noisy generators. The rooms also have nesting birds nearby, which meant early wake-ups, although I would honestly take the birds over the generator noise. The sunbeds were also very uncomfortable. On a more positive note, the highlight of the holiday was the yoga with Jessica, which was excellent and genuinely enjoyable. Overall, the hotel itself has potential and is in a peaceful location, but for me the experience was affected by room maintenance issues and a level of service that did not always feel warm or guest-focused.

The location is a 20 minute walk from alcuida port which has lots of lovely bars and restaurants, we used the free shuttle bus during the day which was a great service. The atmosphere at the hotel is calm and relaxing ,it has a modern contemporary feel. The rooms were spotless with lovely chairs on the balcony, the shower is amazing. The service at the hotel is fantastic the staff are so friendly and helpful especially in the restaurant and bar. Marcos made our stay so welcoming in the restaurant. The food was great with lots of choice. The cocktails where all freshly made and beautifully presented. The hotel is very quiet and peaceful. We where there only for a long weekend but if you enjoy yoga walking cycling this hotel is perfect for you. We had a wonderful time and would definitely stay at this hotel again. Thank you to all the staff.