Inmood Aucanada (ex. HSM President)

Beautiful hotel, ruined by an unresolved theft and a complete lack of accountability. We stayed in June and the hotel itself was stunning (service, rooms, and atmosphere all exceeded our expectations). On the morning of checkout, we went for breakfast for one hour. When we later reached our next destination, we discovered that EUR 130 in cash and two gold necklaces (over EUR 1,000 in total) had gone missing from our room. We reported it immediately. What followed was weeks of unanswered emails, vague responses, and an internal investigation that concluded with "no evidence found" and no resolution offered. The hotel confirmed there is no CCTV covering the guest room corridors. What hurt most was not just the loss, but the complete lack of urgency, transparency, and accountability from the hotel throughout. A serious complaint was met with dismissal. We have lost all confidence in this hotel and are now pursuing the matter through necessary channels. We do not recommend.

Location was great, the view with a sea room is unreal. Beach is right below the hotel, SPAR is a 2 minute walk down the road, Port Alcudia is accessible on foot if you fancy a walk. Very chilled atmosphere, calm music, selection of 4 pools, lots of umbrellas or sun-spots. Greenery and flora was lovely. Demographic was pretty much all couples, most young. Breakfast and dinner buffets were both actually pretty good. Plenty of selection, good quality. Service was good, constantly able to be attended to. Lunch and snack bars were also very good. Plenty of drinks choices too. Rooms were small, but high quality. If you have two big cases in a room with everything else you may struggle a little, but the room itself makes up for it. Bed is very comfy, TV is probably the best I've ever had in a hotel (English channels, built in media apps and easy-access ports for a Fire Stick etc.), plentiful fridge with drinks, nice big balcony, a safe, clothing and shelf space, excellent shower (soaps were a little poorly replenished at times). Very clean too, no bug issues or anything similar. As I say, perfect for relaxing with your partner. Would recommend.

My husband & I are currently staying here and have been here for 2 weeks almost. I would like to give an honest & robust review so others can enjoy this beautiful hotel. Firstly, I would like to point out the not so great issues as there aren’t many… I’d like to say there were none, but we aren’t picky in any way, just truthful but grateful. As per another guest’s review, the pools are freshwater & there is a green/algae rim around all the pools. This has apparently been there more than a year! I’m sure other people would be able to nit pick, but apart from that, this hotel is perfect The cleaning staff work extremely hard to keep all areas of the hotel clean. The beds are the comfiest we’ve ever slept in! Loads of pillows & the air con again, the best we’ve encountered anywhere. Shower is fantastic & powerful- wow 👍 The waiting staff & chef’s& cooks also work hard to ensure your dining experiences are excellent which they are! I cannot say anything negative about the food made available to us at meal times. The ladies& gentleman ( young & older) who wait your tables, always have a smile & are very friendly and attentive and approachable. They are so lovely! Marcos is a lovely, professional man who you can tell really enjoys his job! He& everyone else is such an asset. Thank you for your excellent service! There’s SPA shop down the road to the left & that man in there is fab too- very nice man. On exiting the ground floor of the hotel through reception to the left is a bus stop which will take you into Alcudia. You can also download the Mallorcab app to get a taxi to go where you want with a price being given before you confirm you want the ride. We really have had the most amazing time & very much appreciate all the staff looking after us.🤗🫶

We had a perfect 5 dat stay in early June. We were looking for relaxation and got exactly what we wanted. An adult only hotel with a laid back vibe. We had a triple sea view room and I can’t remember having a better view anywhere ( in 50 years of travelling) The rooms have recently been updated ( as has most of the hotel ) and it has all been done to a very high standard. We booked bed and breakfast and it was both varied and plentiful every day. The hotel is out of town so nice and quiet but the 323 bus runs into the centre every hour and the stop is very convenient only 100 metres from the hotel . We would definitely return in a heartbeat.

We booked this at the last minute through Jet 2 holidays. Jet 2 were as good as the Which report suggested, and made the whole trip painless. The hotel was lovely, in a very pretty spot 1km outside Alcudia, just across the road from the sea---a couple of small rocky beaches but clear water and nice for swimming. We had one of their 'sea rooms' with a balcony overlooking a stunning view of the sea across to Menorca. The staff were delightful, the food from a buffet with a huge selection of locally grown foods, and choice of several dishes, was delicious, 4 pretty pools, a spa and other options if you wanted them, in terms of sporting activities, a shuttle bus to Alcudia, yoga classes etc. It was spotlessly clean, great bed and an excellent and powerful shower. We spent 6 nights there, and it was very restorative.