Royal Azur Thalasso

Awful !!! 1 star food terrible You do not know what you are eating 2 soups on offer tonight one pumpkin the other not a clue asked one of the managers he hadn't a clue answer it will be fished based or meat ??? Don't come here if you have any allergies probably about 70% has no marking to say what you are eating A lot of food is stone cold I watched chef bring out some ( said baked potato) looked like chips tonight my first thought was oh good something hot put a couple on my plate went back to table was stone cold !!!!!!! Definitely not 5 stars

Hotel offered the perfect relaxed couples weekend. Price was good for the offseason and the amenities offered. One disappointment was that the one heated pool was far from warm, offering rather bracing refreshment from the heat of the sun. This was commented on by a number of guests. We chose not to pay extra for the piscine aquatonique at the attached spa as we heard a fellow guest complaining to the staff about the cold pool temperature. Service was mixed, but the highlights were the guest relations manager and one of the waitstaff who made sure to have an instant decaf coffee (not provided elsewhere) sachet on him at all breakfasts for my wife. The food selection was very good and was always tasty. Though the dining setting and experience is different in the additional restaurants you’re not missing out food wise very much if you can’t get a reservation. The kitchen clearly specialises in banquet style options and that’s where its strength lies. The in house made chocolates at the cellar bar on a Saturday afternoon were surprisingly outstanding.

My experience was beautiful, and was made by the staff at the Royal Azur, they could not be more helpful. Haykel the receptionist in particular was brilliant.

We stayed here 13/20 February & had a wonderful time we had a suite over looking the sea which was lovely. The restaurants were very good with so much food & plenty of choice. The waiters particularly Mohammed who looked after us each meal were first class, kind & attentive. In fact all the staff were very kind & professional. My grandson enjoyed the indoor pool as it was warm enough whereas the out doors pools had not yet heated up. We were delighted with our stay & would fully recommend it to anyone. Just a couple of pointers we could have done with some drawers & possibly hooks in the bathroom as there was nowhere to hang damp towels. All in all it was a wonderful family holiday.

Just returned home after a super long weekend at this wonderful hotel. Every member of the staff really do everything possible to make this hotel stay memorable. Upon our arrival (3 couples) we were welcomed with huge smiles and felt like we were returning friends. Our rooms were spotlessly clean and well equipped with very comfortable beds, super quality linen and fresh, soft towels. The chamber maids and excellent and again go out of their way to make your stay as good as possible. Food in the buffet is great quality with massive choice and the waiting staff are friendly and attentive! There’s a number of bars serving quality drinks for all tastes and the beer on offer Celtia is without doubt the best (and packs a punch!) I have had in any all inclusive hotel (Italy, Greece, Turkey, St Lucia, Barbados and more). Above all, I would like to thank the reception staff for their care and attention when my wife was taken ill towards the end of our stay. Our check out was made so much better by the hotel making our rooms available to us right up to our departure. My advice is simple, interact with the staff. We spent little money while we were guests and found ourselves tipping widely. This was as a result of excellent service and having read other reviews that are critical of tipping and service all I can say is you don’t give a tip because you must you give a tip as an acknowledgment for excellent service and gratitude as a customer. We will return to this hotel and would recommend the Royal Azur and one of the best experiences myself and my party have experienced. Finally - the only bad side to our visit and a piece of advice to all planning a visit to Tunisia. When you check out of your hotel give any remaining Tunisian Dinars to the staff or spend it in a shop. At the airport you MUST hand it over to the customs officers before entering the duty free shops and the bars and shops - you cannot spend them at the airport once through customs.