Royal Azur Thalasso

Amazing atmosphere, staff so lovely had the besttt time

Some of the staff are truly nice at this hotel and care for the guests, but others are in need of customer service training. Occasionally I was made to feel as if I was bothering them when asking for a drink... They showed a lot of impatience and gave preferential treatment to some guests which I found unpleasant... I would have liked some nicer things during our stay, like ice cream, apparently they have never served it... I did not like food that had gone cold or uncooked vegetables. It was very difficult to put a balanced meal together when so much food was inedible... I did not like being thirsty, because they insist on serving drinks in tiny pathetic cups or glasses that were always half filled... I am not sure why anyone in hospitality would deny their guests drinks. Also, I couldn't understand why it was difficult or impossible to get a spoon at meal times... I did not like tinned fruit being served instead of fresh fruit... I also noticed that the afternoon snacks were very poor with somethings hidden behind the bars for some guests and not others. I did not like getting soaked by the foam cushioned chairs around the pool bar because they had absorbed water, drenching you when you sat down... these cushions need changing.. The cocktails in the lobby bar were the worst I have ever had the misfortune to taste, perhaps staff should taste what they expect guests to drink. I couldn't find one decent one. All in all, a very disappointing and unsatisfying stay that I won't be repeating. This hotel could do so much better!

We stayed all inclusive at this resort hotel in April, great welcome from the host and fantastic team with excellent service. The hotel is set out over a large area, but everything feels within easy reach. We stayed in a premium suite, which had 2 balconies offering a great view of the sea. Food was excellent with a wide range of fresh dishes.

Just like to thank Zaineb for going above and beyond for us . Had a great two weeks here and will definitely be coming back here . Once again thank you Zaineb we really appreciate it .

I took my mom for a birthday trip to this hotel. Her first trip abroad.Please keep in mind my mum is super fussy. The main review. Arrived at 11 am got too our room wasn't available as check-in is after 2pm were given a room before 12:30, booked a beach bungalow wasn't ready at the time so got upgraded to penthouse suite. Staff on the main desk were amazing and the porter sorted our bags swiftly. We got taken to our room. Wow 😲 amazing suite. We were offered to stay in the suite as a present for my mums birthday, keep in mind it was double the price. Evening manager in reception Ezzet went above and beyond his care to make sure we felt welcomed. This hotel mainly catering for french and German tourists but due to his amazing service we never felt left out. Also would really like to mention Wissem the outdoor night bar man, such a lovely lad. But mine and my mum's best regards go to our favourite pool bar man Moheddine. He spoke to me in length about the country and the history. All the staff were amazing always happy to help and going above and beyond. Can't wait to return next year. Booked already miss you all and see you soon 😊😊😊😊 Please may I add this hotel is mainly aimed at adults and older children, it's a very sufisticated hotel with no loud music. This is where you come to relax not to party. And it was amazing at least for us as it was what we were looking for ❤️