Royal Azur Thalasso

This place was fantastic from the minute we walked in the staff where so friendly and helpful a guy called chokri the receptionnist and a waiter called arbi are the best most hard working staff ive ever met! I went with the other half for 5 days and cannot fault the place food was great lots of options I am a fussy eater and didn't have a problem putting something together for every meal. The staff are truly amazing they could not do enough for us. It was my birthday and they spared no effort In making it so special from a big bunch of roses flowers decorating the table with so much attention to detail. Room was beautiful cleaned everyday with bathrobes and slippers. Would have no hesitation In going back.

The atmosphere is charming and the staff are as helpful as can be. We arrived late because of a flight delay but were offered some food on arrival. We had a sea view suite room which was excellent, 2 balconies, a sitting room, bedroom, bathroom and dressing room, 2 toilets, bath with shower and a separate shower. Very good value for the money and we enjoyed out 10 days there, so much so that we are planning on a return visit later this year. The hotel was very clean, the pool areas' toilets are cleaned thoroughly several times during the day. The service at meal times is exemplary, fresh cutlery as soon as required, drinks topped up etc. We were "adopted" by breakfast (Lotki) and evening meal waiters. Once they knew when and where we liked to sit, the table would be ready and waiting. The poolside bar staff brought drinks as required, Wajih and "Darling" made our day times a pleasure! The pool staff were always helpful with towels and sunshades.

Excellent location, lovely atmosphere, clean and comfortable rooms, and great value for money. Everything was fabulous, and the staff were friendly and welcoming. A special mention to the Guest Relations Manager, Zainab, who is a massive asset to the hotel. Her multilingual expertise is an added bonus, and she handled everything from the simplest to the most complex issues promptly and professionally. She was genuinely helpful, attentive, and an outstanding member of the team. While the entire front desk staff were supportive and responsive, Zainab truly went above and beyond. Would definitely stay again!

Amazing atmosphere, staff so lovely had the besttt time

Some of the staff are truly nice at this hotel and care for the guests, but others are in need of customer service training. Occasionally I was made to feel as if I was bothering them when asking for a drink... They showed a lot of impatience and gave preferential treatment to some guests which I found unpleasant... I would have liked some nicer things during our stay, like ice cream, apparently they have never served it... I did not like food that had gone cold or uncooked vegetables. It was very difficult to put a balanced meal together when so much food was inedible... I did not like being thirsty, because they insist on serving drinks in tiny pathetic cups or glasses that were always half filled... I am not sure why anyone in hospitality would deny their guests drinks. Also, I couldn't understand why it was difficult or impossible to get a spoon at meal times... I did not like tinned fruit being served instead of fresh fruit... I also noticed that the afternoon snacks were very poor with somethings hidden behind the bars for some guests and not others. I did not like getting soaked by the foam cushioned chairs around the pool bar because they had absorbed water, drenching you when you sat down... these cushions need changing.. The cocktails in the lobby bar were the worst I have ever had the misfortune to taste, perhaps staff should taste what they expect guests to drink. I couldn't find one decent one. All in all, a very disappointing and unsatisfying stay that I won't be repeating. This hotel could do so much better!