LUSSO Sorgun

I would like to share an objective review of our stay at Lusso Hotel, as I believe real feedback is valuable for both future travelers and the hotel’s administration.The Positives:The hotel features a highly modern, luxurious, and innovative building where a lot of investment and thought are evident. The food in the main restaurant is exceptionally delicious, varied, and well-prepared. Special compliments to the kitchen team and the head pastry chef – the pastry shop and all food outlets offer first-class treats. The service in the restaurants was also at a very high level. We would like to personally praise waiter Emrah Yeşiltaş for his outstanding professionalism, as well as our housekeeper, Nermin, who kept our room spotlessly clean every single day. The Negatives:Unfortunately, in sharp contrast to the wonderful frontline staff, the management and customer relations in sensitive situations are unacceptable for a 5-star standard. My husband has mobility issues. During one of the dinners, a hostess approached our table in an extremely cold and rude manner, demanding our room number while we were eating. This interrogation made us feel like suspects rather than guests. Instead of showing hospitality and discretion, the management tried to cover up the employee's mistake with an invented excuse.The situation got even worse at check-out. I had to call the reception twice to request a bell boy. He arrived 15 minutes after my call, by which time I had already carried the heavy suitcases to the elevator myself, and he still let me carry my luggage alone. Meanwhile, my husband watched from the lobby as several free employees from the department stood around doing nothing. If my husband didn't have mobility issues, we wouldn't have bothered waiting, but such neglect in a luxury resort is unacceptable.

We like this place , perfect holidays! Big thanks to fitness trainer Tuna for individual sessions!

Best kids club we have ever experienced. Our kids loved it and we are not the type of family to leave kids there, but our children loved it to much we actually couldn’t keep them away. The staff are unrivalled. Special mention for Ariane and her team members Mika the chef, Anastasia, Tugce and Alexandra who made our whole week so enjoyable. Genuinely out of this world service and we would be back in a heartbeat. Also big shout out for mustafa who never stops smiling and making you feel well looked after!

We had a wonderful holiday at Lusso Sorgun. The hotel is modern, very clean, and beautifully designed. The food was varied and delicious, with plenty of options every day. The pools and beach area were well maintained, and the staff were friendly and helpful. The rooms were comfortable and cleaned daily. Overall, it was a relaxing and enjoyable experience, and we would happily return in the future. Highly recommended for families and couples.

We had an absolutely wonderful stay at this hotel. From the moment we arrived, we were welcomed with great professionalism and kindness. The hotel is beautiful, very clean, and perfectly maintained. The rooms are spacious, comfortable, and provide everything needed for a pleasant vacation. The food was excellent, with a wide variety of high-quality dishes to choose from. Every meal was a real pleasure. The pools, common areas, and various activities offered allowed us to fully enjoy our stay in a relaxing and friendly atmosphere. We would like to express our special thanks to Rokya. Her availability, constant smile, kindness, and professionalism truly made a difference. She always took the time to answer our questions and assist us whenever needed. Thanks to her, we felt welcomed and valued throughout our vacation. We would also like to thank the entire hotel team for their excellent work and attention to guests. We are leaving with wonderful memories and highly recommend this hotel without hesitation. We hope to return very soon for another equally enjoyable stay.