Orfeus Armin Hotel

My family and I stayed at Orfeus Armin Hotel (Adults Only 16+) in Çolaklı, Side from 15–20 May 2026 (booking OTBH2541565). I am writing this as a mother who was personally targeted and left feeling threatened. The problems started on arrival when the manager offered a fake “free upgrade” for a tip. When we refused he was hostile for the whole week. On the first night we saw a woman being badly beaten. Security did nothing and even laughed with the boyfriend. We called the police twice, but the hotel forced the woman to stay with her attacker and later threatened my son with arrest at 2:30am. Security staff were seen openly using cannabis in the lobby and one was so intoxicated he abandoned the camera room. Food was disgusting – only burgers and chips daily. Drinks were terrible. The entertainment man stared at the women in our family in a very uncomfortable way and asked for social media details. On our last morning the manager shouted at us for eating in the lobby (where we had eaten all week) and called us “English idiots”. He then chased me personally, shouting highly abusive and insulting language at me and demanding a €50 fee he was not entitled to. He followed us to the transfer point and tried to split money with the driver. When his card machine failed the transfer left us behind. My son took photos of the manager and security; they became aggressive and threatened to have us arrested at the airport. This was one of the most stressful and upsetting holidays I have ever had. The hotel put guests at risk and showed zero professionalism. We have reported everything to the Turkish Ministry of Culture and Tourism and On The Beach. Strongly advise everyone to avoid this hotel.

The hotel turned out to be a terrible choice. I booked an all-inclusive holiday with TUI, but unfortunately, the description and photos didn't reflect reality. After three days of our stay, the hotel closed its kitchen completely, and we had to eat at another hotel 15 minutes away. The quality of the products offered was also very poor. I'm adding a photo from the "cake break" below... a stunning selection. Throughout our entire stay, we did not encounter anyone cleaning the rooms or corridors (empty glasses were left for several days). During our stay, the hotel hid water for guests, as well as all the attractions it offered on its website. It was probably the only hotel whose beachfront area was completely closed (with sunbeds and canopies hidden). Some of the staff barely spoke English, but the rest were very nice. In short, the hotel's offer doesn't reflect reality. This was the first and last time I stayed at this hotel.

Excellent food,clean rooms and service, its a shame more staff dont speak English, and entertainment isn't the best , but apart from that, I can't fault anything, I would return again, we had a great time, and I would recommend it ,