TUI MAGIC LIFE Beldibi

The Hotel staff are all friendly and welcoming,they have gone out of there way to make our stay amazing The entertainment crew are professional performances. Food is great I would rate my experience 6 stars Hotel

An Exceptional level of Customer Service where the Entire TUI Team Excelled. There was one Outstanding Expert within the Team, a Young Lady called Sana, she demonstrated a level of Exceptional Interpersonal Skills beyond her years. Her attentiveness, genuine caring and considerate approach was without doubt the best customer experience my wife and I have ever received. This Young Lady creates the most Professional Warm and Welcoming approach to identifying Customer Concerns then resolving them effortlessly. Her relentless approach to achieving Total Customer Satisfaction is without doubt Deserving of Recomendation. She is an asset to the TUI / Rixos Team.

It was a great resort enjoyed well. The service was amazing. I would like to give a special thank to Mehmet the bell boy who was extremely helpful and a very special thank to Merve from guest relation who went out of her for assistance. The facilities were great at the hotel. However, the food can be much better since this is a 5* hotel, starting with buffet dinner which never included steak or seafood. I had dinner at Levante and the food need to be better quality than what was offered.

Situated by the sea with all amenities close together yet feeling spacious. Dining, inside and out very comfortable with lots of choice. Plenty of sunbeds by the pools, grassed and beach areas. The staff throughout make the stay relaxed and you can join in the activities or just take it easy. The entertainment was good and in some cases exceptional. The rooms are well equipped and ours had a mountain view which had the sun on it in the afternoon. We had a problem which was nothing to do with the hotel but customer services were more than happy to help. It would have been extremely difficult to resolve our problem without them. Overall we had a relaxing two weeks that exceeded expectations.

Very disappointed. Yes it was early in the season but surely it should have been ready. Digger on the beach every day, I presume making the beach less pebbly. Air conditioning in the room did not work. If you have a sea view room there's no sun in the afternoon and if you have a mountain view you have sun in the afternoon but road noise. Food often only luke warm and not particularly inviting or tasty compared to many other all inclusive resorts we've stayed at. Staff friendly enough. Table service not great. Even struggled to have a good hot coffee. Evening entertainment was dancing or dancing. Live band one night were very good and there was a Turkish night but mostly it was the entertainment team. Only one area to sit. If you want somewhere quiet, go to your room. Coffee house is a fridge of cakes to the side of the bar and not a separate area. If you are a lycra wearing, tennis playing dancer then maybe it'd suit you, but not for us.