Secrets Sunny Beach Resort & Spa

The hotel is in a great location very quiet but within walking distance of sunny beach, but not alot open yet as it is late May. Hotel is very clean but the reception staff need to learn how to smile very miserable. The bar in the reception area are brilliant and after a few days knew our order. Rooms fairly clean but no blackout curtains or if they were there still didn't black out the sun. The restaurant had a varied selection. But why cold plates and Luke warm food. Now the really bad experience, the hotel held a Pharmaceuticals conference for 4/5 days, the reception took half our seating area and replaced it with the Pharmaceutical stalls, advertising billboards, the people attending used the bar and cafe taking large amounts of food and causing ques and were aggressive to guest and took all the seating area which we thought were for guests. Jet2 and TUI knew this event was taking place but did not bother to tell their clients. Totally unacceptable and it ruined 4 days of our holiday.

Returned recently from our 3rd visit to this amazing hotel everything is 5-star plus: staff, rooms, food it's so good we have already booked to return later this year having holidays abroad for over 50 years and this is the best that suited our needs, not sure about the rest of Sunny Beach because at our time of life it's all about relaxation in the perfect place and this is it

location is nice at the quiet end of the bay, about 15 mins walk from sunny beach itself,3rd week in May and many of shops bars and hotels were just starting to prep for opening ( we didn't go to visit sunny beach so not an issue for us). We went with the preferred club and the room was large, top floor with balcony at front of hotel, mini bar with soft drinks and beer, bottle of wine on table and as further nice touch a bottle of prosecco and a happy birthday note for my partner. Large bed, sofa and table and chairs. Bathroom is by the main door and has no door other than for the toilet so if you're in the shower and someone opens the door to the room anyone passing could see you in shower! Club lounge was ok drinks and snacks- charcuterie, donuts, cereals and muesli and fruit. Branded alcohol. Not all the restaurants were open, food was ok very similar every day but plenty of choice, waiting staff pleasant enough and quick to ask for your drinks order as you took your table. We arrived around midnight check in was swift and there was some food left out but not much. We got a late check out with the preferred club and they told us to keep the keycard so we had access to the club lounge until transfer time which was a nice touch as we had a late transfer time. Plenty of sun loungers and some day beds, pools are not heated so beware! Jacuzzi wasn't working properly in the indoor pool. Frustrations were - Air con not working so had to leave balcony doors open which was not a major issue apart from night when there was a brief thunderstorm. Some of the staff were a little abrupt or aloof but not rude, I think it's a cultural thing. On the last day they we setting up for a conference so trade stands and delegates all over the lobby and seemed to be getting busier. The lifts were a constant source of amusement, all seemed to be linked so delays as they all lurched up and down and on one occasion leaving the 13th floor to ground floor my lift changed its mind and headed back up to the 8th floor from the 2nd before going to ground floor. Odd ! If you decide to eat on the veranda don't leave your table with food on it, the seagulls will dive bomb and chaos will ensue as we found out ! Overall it was a nice enough hotel and location, for what we paid I was happy enough.

absolutely fantastic beautiful hotel,stayed from 11th May,rooms amazing and so clean,we were on 12th floor with the most amazing view, staff really friendly especially simone on reception she was always so friendly and happy to help,she was lovely, and Victoria in restaurant always smiling 😃, food was delicious very tasty something for everyone and nor repetitive, our cleaner was such a lovely lady to can't remember her name ,its just such a beautiful relaxing special place in my opinion, can't wait to go back in September, but especially to simone hopefully iv spelt it right she was always smiling and happy looking forward to seeing her again, pools are stunning, cold but I still used them,and beach really nice ,I really can't sat enough about here other than see you in September xxxxxx

Arrived early hours of Tuesday 19th may for 2 wks so still here. Anybody arriving in the next few days be aware as there is a large corporate event on and has taken over the whole reception area and lobby area. The photos are when it was set up and it is now packed with corporate people .Holiday makers are struggling to get seats, Bad planning from the events manager. It is now impacting on the Holiday makers. Been in touch with th Tui rep at at the Hotel and his reply as usual was Tui new nothing about it. YEH. The large downstairs restaurant is close and only opened on certain nights as a themed restaurant. Nobody dresses up as they state it's just cafeteria style nothing special. The food is not hot and there are no microwaves to warm anything up. The reception staff are clueless when you ask a question. Will say credit to the bar staff and the cleaners the place is spotless. This is not a 5 star hotel. If we had known there was a corporate event on we would no have come. We have always gone to it's sister hotel next-door Dreams hotel wich is excellent but it's not adults only and at holiday times it chaotic. We have now asked to be moved as well as others to another hotel. Good luck you have been warned ⚠️