Secrets Sunny Beach Resort & Spa

A lovely clean hotel with comfortable rooms stayed in prefer club. All rooms have sea views which is nice. staff very friendly no issues some comments I’ve seen said they are rude but didn’t see any of that was always waited on either coffee at breakfast and drinks in the evening. Preferred club lounge plenty of cakes, fruit, cheeses and cereals as well as beers, wines , sprits and fizz. Pool lovely and plenty of sunbeds to go around, preferred club area to. Plenty of sunbeds for the beach to. Entertainment not as good as some resorts but then adults only I’ve found don’t always have much but that was fine. Khans tent one of the excursions was really good highly recommend and only 10 minutes on the coach from hotel. Food very nice plenty of choice breakfast, lunch and dinner.

We've just left Secrets and we've had a fabulous time, the bar staff, restaurant staff, pool staff, well all staff, were all lovely and couldn't do enough to help you. The food was generally good, especially for a buffet service, the two a la carte restaurants in Secrets were excellent and definitely worth a visit, however the Asian restaurant at the hotel next door wasn't very good. It wasn't perfect, but only small niggles, the pool opened at 8 but we couldn't get towels until 9, if there were enough you could swap them the night before, but there often weren't enough to do that, the sunbeds weren't very comfortable and the pools could be a little bit warmer and the entertainment whilst good only lasted for about an hour (at most) each night. One night we also couldn't even go into the night club because there was a conference on. I would also recommend going just before the start of the season, we noticed a lot more noise from the hotel next door towards the end of our stay and there were more and more people from Dreams Hotel next door having to be asked to move from the sunbeds reserved on the beach for Secrets guests. I would definitely go back though and would definitely recommend the hotel to friends.

The hotel is in a great location very quiet but within walking distance of sunny beach, but not alot open yet as it is late May. Hotel is very clean but the reception staff need to learn how to smile very miserable. The bar in the reception area are brilliant and after a few days knew our order. Rooms fairly clean but no blackout curtains or if they were there still didn't black out the sun. The restaurant had a varied selection. But why cold plates and Luke warm food. Now the really bad experience, the hotel held a Pharmaceuticals conference for 4/5 days, the reception took half our seating area and replaced it with the Pharmaceutical stalls, advertising billboards, the people attending used the bar and cafe taking large amounts of food and causing ques and were aggressive to guest and took all the seating area which we thought were for guests. Jet2 and TUI knew this event was taking place but did not bother to tell their clients. Totally unacceptable and it ruined 4 days of our holiday.

Returned recently from our 3rd visit to this amazing hotel everything is 5-star plus: staff, rooms, food it's so good we have already booked to return later this year having holidays abroad for over 50 years and this is the best that suited our needs, not sure about the rest of Sunny Beach because at our time of life it's all about relaxation in the perfect place and this is it

location is nice at the quiet end of the bay, about 15 mins walk from sunny beach itself,3rd week in May and many of shops bars and hotels were just starting to prep for opening ( we didn't go to visit sunny beach so not an issue for us). We went with the preferred club and the room was large, top floor with balcony at front of hotel, mini bar with soft drinks and beer, bottle of wine on table and as further nice touch a bottle of prosecco and a happy birthday note for my partner. Large bed, sofa and table and chairs. Bathroom is by the main door and has no door other than for the toilet so if you're in the shower and someone opens the door to the room anyone passing could see you in shower! Club lounge was ok drinks and snacks- charcuterie, donuts, cereals and muesli and fruit. Branded alcohol. Not all the restaurants were open, food was ok very similar every day but plenty of choice, waiting staff pleasant enough and quick to ask for your drinks order as you took your table. We arrived around midnight check in was swift and there was some food left out but not much. We got a late check out with the preferred club and they told us to keep the keycard so we had access to the club lounge until transfer time which was a nice touch as we had a late transfer time. Plenty of sun loungers and some day beds, pools are not heated so beware! Jacuzzi wasn't working properly in the indoor pool. Frustrations were - Air con not working so had to leave balcony doors open which was not a major issue apart from night when there was a brief thunderstorm. Some of the staff were a little abrupt or aloof but not rude, I think it's a cultural thing. On the last day they we setting up for a conference so trade stands and delegates all over the lobby and seemed to be getting busier. The lifts were a constant source of amusement, all seemed to be linked so delays as they all lurched up and down and on one occasion leaving the 13th floor to ground floor my lift changed its mind and headed back up to the 8th floor from the 2nd before going to ground floor. Odd ! If you decide to eat on the veranda don't leave your table with food on it, the seagulls will dive bomb and chaos will ensue as we found out ! Overall it was a nice enough hotel and location, for what we paid I was happy enough.