Carine Hotel Delfin

Hotel je velmi hezký, nový, udržovaný a čistý. Personál naprosto v pohodě, v klidu se domluvíte anglicky a vždy vám vyjdou vstříc. Stravování je v obrovské jídelně, můžete využít i venkovní terasu. I když byl hotel plný, vždy bylo možné si kamkoliv sednout. Jídlo na vysoké úrovni, mnoho druhů, teplé, studené, polévky. Tady nelze co vytknout. Nečekejte klasickou All inclusive jako v Egyptě nebo Tunistu. Míchané nápoje téměř neexistují a jíst něco z plážového baru, kde se nachází pouze pár kousků od snídaně bych moc nedoporučoval. Pláž a plážový bar je kapitola sama o sobě. Pláž je přístupná úplně všem, je fakt, že lehátko a slunečník budete mít vždy, ovšem dávat si tam něco k pití je pro silné povahy. Slaboučké pivo, několik limonád na čepu a víno. Ovšem vše je obalené desítkami vos, které okupují celý bar. Obsluha to absolutně neřeší. Problém je i samotná destinace, Bijela je malá vesnice, kde se můžete procházet pouze asi po 200 metrů dlouhém korsu s pěti obchody, to je vše. Není tam absolutně co dělat. Nuda.

Toto místo miloval! Ubytování a služby byly naprosto úžasné, měli jsme se skvěle. Tento hotel bych určitě doporučil všem, kteří chtějí strávit léto v Černé Hoře. Herceg Novi, Kotor a Budva jsou krásná města.

Zůstal jsem v tomto hotelu minulé léto 7 dní se svou rodinou a byl jsem ohromen vysokou úrovní služeb. Opravdu jsme si užili město, pláž a hotel, takže doufám, že se vrátím na další skvělou dovolenou!

This is the hotel we liked the most in Montenegro. We had wonderful vacation there, everything is organised very well, the atmosphere is relaxing and the food is excellent. The hotel follows sustainable practices, which we appreciate much. The pool and the beach are the best. Highly recommended.

Carnie Delfin Beach Hotel is located in a beautiful setting, and the property itself has great potential. Unfortunately, our overall experience was disappointing due to several issues, particularly regarding hospitality and service standards. The waiters work very hard, but most of them rarely interact with guests, greet them, or make them feel welcome. This was not only our experience but something we observed with many guests. There is also a lady who manages the restaurant and has an office next to the main reception, as well as a gentleman who wears a light sky-blue long-sleeved shirt. Both appeared to lack the hospitality and guest-focused attitude expected in a hotel environment. The only exceptions were two waiters, Seka and Bernie, who consistently greeted guests, engaged with them, and made an effort to provide a pleasant experience. Their professionalism and friendliness were greatly appreciated. The housekeeping team also works very hard; however, our bed linen was not changed during our five-day stay. While the floors were mopped, they were not properly vacuumed, and hair from previous guests could still be seen on the floor. The food was another major disappointment. Most of the items appeared to be frozen, pre-packaged, or heavily processed. The menu rotated every two days, with the same breakfast items, desserts, and fruit selections repeatedly offered. The few freshly cooked dishes were often overcooked, dry, and served without appropriate sauces or gravies. In my opinion, the Carnie Hotel Group should invest in comprehensive hospitality training for its management and service teams, as well as significantly improve the quality and variety of its food offerings. I have worked in the hotel industry for over 30 years and have traveled extensively throughout Europe, the USA, and Asia. Based on that experience, I believe there is considerable room for improvement in both service standards and guest experience.