Heritage Grand Perast by Rixos

If you are reading the reviews on the Grand Perast and listening to comments about the Coffee being out of a machine or the Breakfast being poor or maybe the staff being less than attentive I am here to reassure you this is untrue. The coffee is excellent and brought to you freshly made as is the breakfast (I recommend the omelette) and this runs alongside side a help yourself buffet.the staff are very polite and always asking would you like another coffee etc. obviously it gets busier at certain times and you have to be patient but that is definitely the perast vibe. The rooms are comfortable well put together and cozy classic and comfortable and also clean. The maids visit you every evening to see if there is anything you need like extra towels, coffee water etc. you definitely feel like you are staying in the premier Hotel in Perast and just to sit outside the church of St Mark this is situated in the Hotel grounds is a absolute pleasure that is all yours. All considered this is a fantastic hotel to stay at and an experience you won’t forget. I wouldn’t hesitate to stay again.

So Best hotel we've visited so far… Staff is amazing and trying their best to be as attentive as possible. Location is dreamy to say the least and food was just marvelous.

I rarely leave negative reviews, however after spending a significant amount of money at Heritage Grand Perast as part of a family wedding, I feel compelled to share our experience. Let me start with the positives. The hotel itself is beautiful. The location is arguably one of the best in Montenegro, the architecture is stunning, the ambiance is exceptional, and the views across the Bay of Kotor are breathtaking. The frontline staff were also friendly, polite and genuinely tried their best. Unfortunately, that is where the positives end. For a hotel that claims to be a five-star luxury property and charges some of the highest rates in the region, the service was simply unacceptable. Breakfast was consistently disappointing. Simple egg orders regularly took over an hour to arrive, with one order taking approximately 90 minutes. Coffee was often served cold and staff appeared overwhelmed and unsupported. Guests frequently found themselves chasing staff simply to receive basic service. More concerning than the delays was the quality of the food itself. The standard of food being served was nowhere near what one would expect from a hotel marketing itself as a five-star luxury property. In all honesty, some of the meals presented would not have been considered acceptable at a budget hotel such as an Ibis, let alone at the most expensive hotel in Perast. The restaurant appeared poorly managed, with little evidence of supervision, quality control or attention to detail. Housekeeping was arguably the biggest disappointment of all. Our room was routinely left uncleaned, with housekeeping often doing little more than the most basic tidy-up. Bed linen frequently went unchanged and on multiple occasions we had to repeatedly request that the room be properly serviced. The situation became so frustrating that my partner ultimately felt she had to effectively bribe housekeeping staff with cash tips simply to have the sheets changed and the room properly cleaned. Whether that was actually necessary or not, that was certainly how it felt as guests. No one paying luxury hotel prices should ever leave with the impression that additional cash payments are required just to receive basic housekeeping services. The maintenance issues throughout the property were also concerning. The shower in our room leaked constantly. Multiple joinery doors throughout the hotel were loose and poorly maintained. Most alarmingly, one door actually came off and injured another guest’s foot. This should never happen in a hotel positioning itself as a luxury destination. The overwhelming impression was that there is a complete lack of competent middle and senior management. The frontline staff appeared willing to help and were generally excellent, however there seemed to be no leadership, no supervision and no accountability. Problems were not proactively addressed, service standards were not maintained, and guest concerns appeared to fall through the cracks. Several guests who had previously stayed when the hotel was operated under Rixos commented that standards have deteriorated significantly since the change in ownership and management. Based on our experience, it is difficult to disagree. This review is particularly disappointing for me to write because the hotel has all the ingredients to be exceptional. The property, location, style and atmosphere are genuinely world class. Sadly, poor management is letting the entire operation down. Heritage Grand Perast has the potential to be one of the finest hotels in Montenegro. However, in its current form, it simply does not deliver an experience that justifies its premium pricing. The location deserves five stars. The frontline staff deserve recognition for doing their best. Unfortunately, the management and overall service do not. For what we paid, and for what is marketed as a five-star luxury experience, we expected far better. Sadly, despite the beautiful setting and what should have been a memorable family wedding, we left feeling disappointed, frustrated and convinced that this hotel is no longer worth the money.

The location and view from this hotel are its best attributes, absolutely stunning. However, sadly the service does not live up to all the hype. When we arrived we discovered that the hotel is located approximately half a kilometre from the drop off point, and cars are not allowed to drive up to the hotel. We had to wait 30mins in the searing heat for a buggy to collect us. The reception staff were quite surly, and clearly stressed when we checked in, which didn’t make it a pleasant experience. Our room was lovely as was our view, but we had spent a lot of money for the upgrade. We wanted to talk to the concierge regarding hiring a car, however the reception staff had no idea where she was, or “if she would be coming back!”. We left our number and she eventually WhatsApp’d us, we asked if we could arrange a meeting with her, but her response was that she wasn’t in the office so would have to speak via messaging, which didn't work for us so we didn't bother. Probably a good thing as the hotel charges 15euro a day to park half a kilometre away. The food in the hotel is nicely prepared and tasty, but the breakfast is disappointing, and certainly not 5*****. If we hadn’t read about the cooked menu, we wouldn’t have known anything about it, as we were never offered the menu without asking for it. Also, they stop serving coffee after 10pm so they can clean the machine ready for breakfast. They also ran out of draught beer whilst we were staying. The pool/terrace is quite nice and supposedly for hotel guests only. However this is never checked, and it can be quite hard to get a sunbed unless you go early. Quite rightly you can’t reserve them, however no one polices it so it’s a free for all. With regards to the room, it was clean, airy and spacious, however, we had to request tissues, flannels and toilet rolls, and on our penultimate day the shower gel ran out and wasn’t replaced. These may seem like first world problems, but when you are paying for 5* luxury you expect to get it. This hotel needs managing, the staff seem to be apologising all the time for its inadequacy’s. Not once did we see anyone who appeared to be in charge. The staff seemed to be doing their best with little or no supervision. There are also a lot of weddings at this hotel, so be prepared for occasional loud music, very late at night. Perast is absolutely stunning, but bustling with tours throughout the day, I certainly wouldn’t recommend it for a relaxing getaway. Getting around isn’t easy, and unless you take the hourly Blueline Bus into Kotor for 2Euro, other transport options are really expensive. For all of the above we loved our trip to Montenegro, but sadly the infrastructure is nowhere near sufficient for the thousands of holidaymakers arriving daily.

The Heritage Grand Perast describes itself as 5 star luxury and it couldn't be further from the truth. Warning - this is a very long review:- Our issues started in January when we received an email from the hotel stating that it had left the Accor x Rixos Group; they requested immediate payment in full. OK - we could afford to pay but many people would not have been able to come up with that sum of money had they been expecting to save and pay in June. The compensation offered was an 18 Euro boat trip to the Lady of the Rocks island. Ahead of our visit I requested a quote for a transfer from Dubrovnik; they quoted 495 EUR from the centre of Dubrovnik and 440 EUR back to the airport. They also stated that 2 different vehicles, one on each side of the border, would be required; we watched as another couple from the hotel used their service and struggled with their luggage as they walked through the border checkpoint. We booked through Connecto and were driven through the checkpoints, the same vehicle for both sides of the border; 141.99 EUR each way. That's 651 EUR cheaper than the hotel with nice sedans and excellent drivers. We had booked a Premium Sea View Suite; we were given a room the size of an average Hilton room. I was informed they were limited in what they could offer because the hotel is in a Unesco Heritage site! (No idea what that has to do with it). Normally, in a five star luxury hotel we would expect a welcome card/ fruit platter or similar on arrival; perhaps some info on the spa (even the location of it would have helped). No - nothing like that, not even a box of tissues. My dressing gown was ripped; reported but not replaced during our 8 night stay. They provide refillable toiletries in the basic (definitely not luxury) shower room. The shower gel was empty. A replacement was delivered and this sat on the floor of the shower for three days. Just as well that we take our own toiletries as we are aware of the potential hygiene concerns with refillable systems. The seal was hanging off the door frame and no effort was made to fix this. We had to request two light bulbs to be replaced. One of the wardrobe doors would not open fully - the hinge was broken. I complained to management about the poor standard of housekeeping taking down a pillow which had blood stain on it. The sheet had blood stains as well (my Husband had a dental problem). Housekeeping had simply turned the pillow over and covered the sheet. The stained pillow was never replaces. Basically, there is no daily linen change (as advertised on many package deal sites) and is set at every three days, regardless of the state of the bedding. Another guest told me that they had been there for 5 nights and had not had their linen changed. We complained that our room had not been serviced on 2 separate occasions; they came eventually at 4pm on the first occasion and at 6.25 pm after multiple calls on the second occasion (basically in place of the turndown service) In eight nights, the floor was not vacuumed, the surfaces in the room not wiped, dirty glasses were left to pile up on the side. Turndown service occurs at 6pm when most people are trying to get ready to go out for the evening. Weddings took over the public space in the hotel and we were required to access our room vis a narrow alley filled with overflowing refuse bins, furniture and an electric vehicle on charge. There was a small gate available but the wedding stewards would not open it. One wedding, with twelve guests broke all of the town's rules with regard to music and general noise late into the night. The Panoramic restaurant was not open for breakfast and only opened for limited fine dining tables from the 2nd of June. We booked this (twice) and had amazing dishes created by Chef Petar and his brigade. Initially, breakfast was okay but nothing was labeled. There were menus offering cooked to order dishes but these were, quite literally, kept away from the guests. As the days wore on, the breakfast options increased and labels started to appear. The sundeck is crammed with sunbeds but there are not enough; less than half had cushions. They repeatedly ran out of towels by 10am and the sunbed baggers were down there early to reserve the front row. According to the manager this was not allowed. I reported the fact that the steps into the sea were in a dangerous state but nothing was done to address the missing anti-slip treads and the green slime on the lower steps. We saw the sun deck manager once and the lifeguard was more intent on topping up his tan and rarely lifted his eyes from his mobile 'phone. The only good things about this hotel are the amazing views, the overworked staff (that does not mean all of them) and Chef Petar. Management need to get out of their offices and open their eyes to what is going on in their hotel.