Dreams Cap Cana Resort & Spa

Etertainment was great as as food

We had great service in every way. Particular credit to Hector and Tairon at the Palm Bar. Garibaldi with the concierge staff went above and beyond helping with my wife’s birthday celebration as well.

Complaints- daily log Day one- no service at pool for drinks Italian restaurant service was terrible. Bad service and food was below expectations. Day two- Breakfast service was slow not good. No service at pool again. Staff felt bothered anytime you asked for anything. Day three- No housekeeping for some reason. No mini bar restock. Service was the same, slow and staff was bothered. Day four- poor housekeeping. Service at pool terrible. Service at lunch and breakfast terrible. Went without drinks both times for whole meal. Theater service was non existent for drinks. Coral keg, had to get up and get every drink we got. Have pictures of staff on phones not waiting on guest. Ignored many times at palm bar because they did not want to make a Mojito. Day five- same strawberry has been on the floor since Tuesday night. Air conditioning was broken all night. Asian restaurant slow service. 2 hour wait for dinner for two of us. No service for drinks poolside or in swim-out pool. Dinner buffet was the worst I’ve seen in 30 years of all inclusive resorts. I never really got sick from the food at all inclusive resorts but me and my family got sick twice from the food here. Many other people have got sick too after talking to people on our stay. Which we like the food but must be the food practices they use. One example was the lunch buffet the guy used the same tongs to put the fish on the grill and to take fish off the grill without washing them or wiping them off. Day six- breakfast for 34 mins no drinks at 7:00 am when opened. Worker’s unhappy. Walk by and not even move or say anything to you. Highlights of positive Manny bartender Towel/ umbrella guy Pools are on the dirty side but very nice If restaurants were open consistently and good service they would be great. Buffets are disappointing. And pools need cleaned more often. Talking to other people on my stay they never even seen anyone clean the pools. I seen it being cleaned once on our last day. I feel like the beach is worse now than Margaritaville. Basically cannot get in it. We walked down but it still sucked. Nice to look at just not get in it. If you walk down to Secrets resort it does get a little better. Management did reach out to try and make our stay better but the problem is the service. This is advertised as a luxury resort and I got better service at Bahia resorts. We got the romantic beach dinner, photography done, upgraded to preferred with beachfront swim out room. And still am missing the luxury experience. The smoking is not good either. They allow smoking in main areas and areas with kids. Like outside restaurants and pools. Management and butler did create a better experience on our last day by providing drink service by the pool and talking with waiters for dinner to make sure we have a good experience. But it was just a little too late. We had an ice bucket from room service and took our drinks from the room. On our last morning I realized that money was missing out of the safe. We filed a report and done everything they asked they said they would check into it. Never heard anything back now after a few days. And I didn’t really plan to. It was 300 so not a huge loss in the grand scheme of things. I just only ever heard of this kind of thing happening. 30 years of going to different countries I guess something like this was bound to happen. It may have been my fault. I’m not sure if I locked it or honestly after looking online anyone can open them safes with a little research. Overall I’m just a little upset but still was happy to get away and enjoy it with my family. We loved this resort when it was margaritaville but now that it’s Dreams not so much. Still a beautiful place and has a lot of potential. But for the price there’s a lot of other options we’ll try in the future. Also I’m sure after a lot of complaints they did have increased management in the resort. Things did get better at this point. But it was the last day of our stay. Two people from management were pulling up pictures of workers at the resort and laughing at them. We captured a picture of the one guy in management that was doing that. I’m not sure why just was weird and very unprofessional. The second picture was at the coral keg, employees on their phone and not providing service to anyone sitting down. It was unreal. They need to pull the footage of that.

Our first time in the DR and we had a blast We went on a 12 hour tour from Sucianna Tours with Carlos and Jimmy the driver and they were Amazing I was dreading a 12 hour tour but it was So great! We went to a cave a Mountain and a waterfall! The holel was ok it was only 15 mins from the airport and that was nice

Wife and I had our usual 5 day getaway from the family. We both liked the hotel, the architecture, the design a lot. It's not as sprawling as many others . Stayed in preferred sea view. Nice modern room with all amenities. We were greeted by our lovelie concierge Alma , who helped us with anything we needed help with during our stay. All staff were always friendly and polite. Food was good, as well at the buffet as in the restaurants we visited ( Italian, Steak ). Preferred breakfast was nice also. The entertainment was of good quality, albeit short in duration. We had a perfect massage in the beautiful spa. All in all it was a perfect holiday. We can't speak of the beach or the sea, because we live in Barahona/ DR and that is where we do beach, but the whole pool area and layout is perfect for relaxation and fun.