Dreams Cap Cana Resort & Spa

What a beautiful property! You instantly feel relaxed when you set foot here. The location is about 20-30 mins from the PUJ airport. My ocean view preferred king room was one of the best hotel rooms I have every stayed in - impeccable view. The attention to making sure your stay is the best possible, was never doubted. Amenities were endless, you will never be bored. My favorite part was the service and the people that work so hard to make sure you are happy. Special shout-out to my host, Seneida! She was so welcoming, hospitable, and accomodating. Anything I needed I could reach out to her for assistance, prompt responses as well. She is a wonderful person and brings happiness to everyone. I also want to give a special mention to Jose in pool entertainment and Engel at the Sea legs bartender. Great group of people working here. I will certainly be back. One feedback, quality of food could use some improvement, but I cannot complain.

I just returned from a week at Dreams Cap Cana as a Preferred Guest, and overall, the experience was absolutely 5-star. The resort was at full capacity during March Break, so it’s important to set expectations accordingly. With that in mind, I had only a couple of minor observations: 1. Occasional wait times for food – At times, meals took a bit longer than expected. That said, the kitchens were clearly under heavy demand, and the staff across every restaurant were exceptional—friendly, attentive, and doing their absolute best. 2. Sports bar experience – After an amazing excursion to Saona Island, my friend and I returned starving and ordered three plates of ribs at the sports bar. Each plate came out with a single rib, which was a bit surprising and felt like a miss given the situation. 3. Preferred guest identification – It would be great to see wristbands or some visible differentiation for Preferred guests to help streamline service and recognition. Now, onto the highlights… • Our room in Building 4 was an ocean view Preferred suite, and it was absolutely spectacular—you couldn’t ask for a better view. • I have traveled to many islands and resorts, and I can confidently say the staff at this resort are truly top notch. From the concierges at check-in, to the wait staff, entertainment teams, and bartenders—every interaction was positive, professional, and genuine. Some of the standout team members who made our trip unforgettable: • Carlos, Robert, and Domingo in the Preferred breakfast/lunch restaurant • Maria, the host at the Preferred breakfast club • Sandro, the towel gentleman and pool attendant • Henry, Robert, Claudia, and Julissa at the Preferred pool bar—who made every day by the pool an experience to remember • Andrea and Juan from the Preferred lounge bar—exceptional in both conversation and service • Eddie from the Barefoot Grill, who went above and beyond by walking past two pools to personally deliver our food • Esmeralda, Ivan, Britney, and Allison from the Preferred Club lobby • As well as all the ladies in concierge services at the main lobby, who helped arrange security passes so a friend of mine could join us for the day The resort itself is beautiful, clean, and extremely well maintained. But what truly sets Dreams Cap Cana apart is its people. I highly recommend upgrading to the Preferred level. The added amenities, access, and elevated service are absolutely worth it. I’ve read some negative reviews, but having been there, I can say this: your attitude shapes your vacation. I witnessed firsthand how unrealistic expectations and negative behavior impacted some guests’ experiences. In contrast, approaching the staff with positivity, patience, and respect goes a long way—this team responds far better to kindness than complaints. Because of these shining stars, my wife and I have decided that our search is over—Dreams Cap Cana will be our go-to resort moving forward. Bottom line: If you go in with realistic expectations, a positive attitude, and take advantage of the Preferred upgrade, Dreams Cap Cana delivers an exceptional vacation experience.

We stayed March 27 – April 3, 2026, and had a great time! The rooms were clean and comfortable. The service was excellent, especially Jordani F. at the Sea Legs Bar and Ruth at the Palms Bar – they always remembered our drinks and greeted us with a smile. Even with lots of families on spring break, our stay was relaxing and enjoyable.

Was a beautiful place but we had some issues. We paid for 3 preferred club Jr Suite Swim Out -King rooms for a family vacation. I requested a ground level room with the swim out but was given the second floor swimout. The pool was disgusting as it did not appear to be cleaned even before our arrival. Frankly, the way the rooms are on the second floor swim-out, I am not sure anyone can clean the pool unless they go in through the rooms and clean it, and I know our housekeeper did not clean the pool. There was dirt sentiment on the bottom of the pool, along with a marker floating in the pool, a roll of paper towels that sunk to the bottom, and other trash floating or on the bottom of the pool. Also during our stay, we sat out on the patio and someone dumped their drinks over their balcony into our pool. To say the least, I was so disappointed in the swim-out and for paying extra for this feature. For the amount we paid per room, I definitely do not feel it was worth it. I complained about the pool to the resort attendant. All the pools at the resort were beautiful and looked clean and maintained but do not recommend a swim out. Food was really good and we rated Candela as our #1, then Italian restaurant; then Oke (Asian) then Steakhouse. Coco Cafe was wonderful for fancy coffees and desserts, along with other snacks.

Natalie is the best waitress and you MUST come to the Italian restaurant. 10/10