Dreams Cap Cana Resort & Spa

The resort itself is amazing but there are 2 important things to know before you go. 1. The beach is really bad and pretty much unswimable. It’s nothing like what it looks like in the pictures the resort posts. Lots and lots of seaweed gets piled up, it’s very rocky, they have people cleaning up the seaweed periodically but when they bring the tractor out it smells really bad. If you’re a beach person I highly recommend going elsewhere. If you’re more of a pool person don’t worry about it! The picture here of the beach is from one of the better days. 2. If you get the preferred club, when you arrive, someone in the lobby will tell you that you have $200 in hotel credits. When you go to collect your credits they will tell you that if you visit Secrets Cap Cana for breakfast they can give you another $100 in hotel credits. DO NOT GO!!!!! It’s a presentation to join their membership. The contract you sign will say it’s 90 minutes but they kept us for almost 3 hours which is completely unacceptable!! As well, before the presentation started, they said at the end they will ask for a simple yes or no from us and if we say no they will not push. That is a complete lie. They do not take no for an answer and I had to tell them no 8 TIMES before they allowed us leave. They were very rude, pushy, condescending and would rather go back and forth with you than show respect for your time. It wasn’t worth the credits in my opinion and ruined my whole day. Going back to the resort, the grounds are really nice, the pool and swim out were great. The rooms are also really nice. The fire show was good, I didn’t really see the other ones. The drinks were great as was the food. The specialty restaurants are really good. The staff is very friendly and do a great job. The resort is very quiet. I wouldn’t return only because of the beach and I’m definitely never going to Secrets because of how horribly we were treated during that presentation.

Very enjoable stay. Staff could not do enough for you from the first check in moment untik departure. Food and drinks options are very strong with amazing variety and all resturants a very high standard and feels like a seperate occasion. Bar staff were also amazing and will make any drink you reauest even if not on the initial menu. This hotel is the perfect place for a luxury relaxing week and would highly recommend.

This is a very pretty & clean resort. The pool area is greatness - they also have a swim up bar. The beach had a ton of seaweed that kept us from dipping our toes into the water. I unfortunately did not have a blast because there were not enough fun activities for my personal preference. Their restaurants were for the most part closed during the week which was disappointing since I arrived on a Tuesday. The breakfast buffet is good - lunch just ok. The Steak House has a good meal but otherwise nothing great in my opinion. The resort entertainment was enjoyable - shows nightly at 9:00. There was a silent disco we stumbled upon which was fun. It's a pretty good size with not much going on. But it's nice if you want a nice, quiet vacation that is kid friendly. I rated it a 3 just due to lack of fun activities & good food t he place itself is lovely.

I recently stayed for a night, in a nutshell, limited offerings, limited resort options for normal all inclusive, room was not clean well, had cockroaches near coffee machine. A part of the staff made you feel you didn't pay for your stay because you are not a member of the "preferred" club. The beach was out of order, the sargassum was never cleaned. Some signature restaurants have limited timeframes and menu. We didnt get fleece blankets in the room so we order them at the reception and got two robes instead... two hours later. This was supposed to be a romantic getaway and ended up putting more effort than usual to make the best out of everything that happened in just one night stay. It could use more signals to move around because the complex lacks of maps or directions to move around properly.

Overall good experience. It wasn't busy so we didn't have to wait for anything. Drinks at the pool bar were quick and the bartenders were great! With it being slow season, not all the restaurants were open each night which was fine but nowhere was it listed what restaurant was open on which day. One evening we asked when the Asian restaurant was open, they said Saturday night so we went and it indeed was NOT open. Which was frustrating as that was our last evening there. We were told Karaoke was on Tuesday night but when asked what time and where we got several different answers only to find out there was NO karaoke. One day for lunch the staff wouldn't let my daughter in to eat with what she was wearing which was her dad's oversized tshirt and covered everything so she went to the cafe instead and when we went in, other people were wearing less having come from the pool. A little frustrating. Rooms were super clean and great! The ocean was less desirable. We went and looked at it when we arrived and never returned.