Dreams Cap Cana Resort & Spa

i had the best experience with jordan, his hospitality was amazing and he always made sure to get my drinks right. we miss you and hope you have had a great time without us! sending love from sp.

We had a generally good stay and the resort has many strengths, especially the friendly and hardworking staff, beautiful atmosphere, and fun entertainment. Karaoke was a highlight and we’d love to see it offered nightly, along with more live music and dancing options before 11pm and more bilingual entertainment. Unfortunately, the biggest issue was the inconsistency of the food and service details. Some meals were excellent, while others lacked seasoning, quality control, and consistency. One day we had a fantastic Caesar salad, and the next it tasted completely different. Seafood quality was also disappointing at times — mushy shrimp on an island resort should never happen. We were also served bread that tasted freezer-burned with rancid butter at dinner. The resort staff was always polite in asking about food allergies and dietary preferences, but those requests were not always followed. My wife clearly stated she does not eat meat, yet her salad arrived topped with chicken. Better communication and food prep controls would make a huge difference. There were also some room and service issues: a leaking shower, bathtub shower head not functioning, water that never got hot enough, and slow housekeeping response after a broken coffee cup remained on the floor for nearly half a day despite multiple calls. Room service breakfast orders were also repeatedly misunderstood even when clearly written out. With better consistency, attention to detail, and improved food quality control, this resort could easily be a 9 or 10 out of 10 experience because so many other aspects — especially the people and overall vibe — were truly wonderful.

As it was a Margaritaville Resort originally, it stacks aginst other resorts the same way Margaritaville Cruise stacks against other traditional cruise lines.

Don’t waste your money this resort is not a 5 star resort and is definitely not worth the money they charge. Had a horrible experience, the food was bad, the entertainment was not there no fun activities to do with the family, and the staff is not that friendly. What they call beach is not a real beach that’s a joke. Don’t waste your money preferred club there is no privileges to paying extra save your money.

This location is listed as a Hyatt Luxury property. When we arrived the AC in our room did not work, the fridge leaked and did not get very cold and the water was not working in the room. Not luxury. We made a reservation for the romantic dinner on the beach for our anniversary. We arrived and they said we did not have a reservation although I could clearly show them the confirmation email I received. Not luxury for systems to not work therefore missing out on a special anniversary dinner. When you go out to the pool you will see a few open chairs as people come out early and put towels on the chairs to reserve them to then just come to the pool for 30 minutes in the late afternoon. That’s not luxury, that’s cheesy. On the last night our kids were worn out so I attempted to get them a meal from the Oke restaurant and was told I could not take it to go. All of these things added up do not leave a feeling of luxury to me. They speak to wasted potential, which for the price I feel should not still be happening. This is not a description of the staff. They try hard and are friendly. But I do feel like we made the wrong choice of resort and was a bit of a waste of money.