Dreams Cap Cana Resort & Spa

Dreams Cap Cana is a really nice family friendly resort, especially if your children are on the smaller side. Very slow paced and relaxed for those who are looking to avoid the party scene. The upgrade to the villa was worth it. Overall we had a nice time. The food was good, once we found the things we enjoyed. And Cesar our concierge was great!

I am writing to share what an absolute best July vacation we had celebrating my mom’s 70th birthday at the Dreams resort! The property itself is gorgeous—extremely modern, clean, and incredibly well-kept. On top of that, the food was absolutely amazing at every meal. What really set this vacation apart, though, was the staff. They are world-class! They went out of their way to acknowledge, celebrate, and spoil my mom for her milestone birthday. She felt so loved and special the entire time. Thank you to everyone at the resort for making this trip so beautiful for our family. We highly recommend it! We would especially like to recognize the following staff members for their outstanding service: Leidy, Evelyn, Oscari, Meliza, Carmelo, La Barbie, Albert, Leandro, Ana, Cindy, Enje, Eddie, Emilia, Chispita, and Juan. Thank you once again for an unforgettable stay.

We are so happy to have chosen a place this wonderful and calm after having to leave another hotel that had no electricity among other horrible issues as well (Lopes Caoba). Dreams saved our vacation and provided with a wonderful time to recuperate from the prior issues. Their staff is TOP NOTCH. The food was actually really delicious and everything had just the right amount of sazon! We enjoyed the variety and to my knowledge it was not low quality food. OKE was our favorite restaurant. The pools were clean and the kids loved them all! I would say that the only thing missing at Dreams is a BIG water park for the kids. That would make this place even better. They did have a water bounce house at the pool for kids and that did help the lack of a water park. It was usually there for about 2-3 hours starting at 2:00 pm. MELIZA THE LIFE GUARD has a special place in my heart and I wish I would've somehow remembered to get her IG or something.She loved on my kiddos and I am so grateful for her. Oscari and Melissa at the cafe made great coffee time and time again for our party and we loved how sweet they were. Make sure to grab the shakes and juices for a boost in immunity while you're on vacay. They are yummy. Service at the buffet was nice. The space is large enough to never have to wait and the selection is great for those on diets, Keto, or whatever. I appreciated that. THE ENTIRE STAFF FROM EXPLORERS CLUB was phenomenal. As a "helicopter mom", I appreciated their wonderful care towards my 2 oldest( 10,4 yrs) and the activities were nonstop all day. My kids were begging to go every day! They give you a cell phone where you can contact them at anytime to check up on your kiddos. Drop off your kiddos with the best! The rooms were restocked and beds were made daily. Beds were on the soft side. Pillows could be changed for new ones already, but no big deal. The quality of the place may seem silly to mention, but after leaving the prior hotel and its catastrophic built, I have to say Hyatt knows what they're doing. It felt sturdy and safe. One nice perk is not having to change pool towels with a card or something stupid like in other hotels. "5 star hotels" should not be managing towels that way imo. Good job on that Dreams! The beach was unfortunately... useless. The only bad thing I have to say about bout this place is that. Sargassum galore. Completely unenjoyable. I am not a "drinker", but the 3 espresso martinis I tried were good. The entertainment was nice. I am not a fan of any hotel's entertainment and skip going tbh, but the Rock band that played was INSANE! This guy was singing all the punk rock classics, 80's, etc; IT WAS AWESOME! He can really sing! That was worth my time for sure! We LOVED it! The gym ... not so good. VERY basic. Small. Hope this helps! Thank you Dreams Cap Cana!

I chose this resort because of the Hyatt brand, expecting a true five-star luxury experience. Unfortunately, this was the most disappointing resort stay I've had in Punta Cana. The biggest issue was the concierge service. Before arriving, my emails about planning a birthday celebration and proposal went unanswered, and I was repeatedly told everything could be arranged after check-in. Once I arrived, the concierge (Stheve) seemed completely uninterested and couldn't answer basic questions about proposal decorations, flowers, or musicians. When I asked to see examples of previous setups, I was met with a blank stare. The one bright spot was our butler, Seneida, who was exceptional. She was professional, proactive, and genuinely cared about making our stay enjoyable. Without her, the experience would have been significantly worse. The proposal package was another major disappointment. For approximately $300, I expected an elegant, memorable setup based on our prior discussions. Instead, it consisted of a few rose petals, a small illuminated "Will You Marry Me" sign, and a basic table arrangement that felt inexpensive and far from premium. The room had multiple maintenance issues, including ineffective air conditioning that was never repaired despite several maintenance visits, a broken door panel, a missing shower door, and a non-functioning phone. Dining was equally underwhelming. The restaurants were consistently uncomfortably warm, lunch options became repetitive, and the only restaurant we truly enjoyed was only open every other day. The private birthday dinner was also not worth the additional cost, as it served the same food as the regular restaurant with very little added value. While several staff members were friendly and hardworking, the overall experience fell far short of what I expect from a Hyatt-branded five-star resort. Poor concierge service, a disappointing proposal package, unresolved maintenance issues, and inconsistent service turned what should have been a special vacation into a frustrating one. I left regretting my decision to stay here. I would not return, and I cannot recommend this resort to anyone looking for a genuine luxury experience.

As a UVC member and someone who has visited 16 Dreams and Secrets resorts, I had high expectations for Dreams Cap Cana. Unfortunately, this was one of the more disappointing experiences we've had, and while the resort did make efforts to correct issues later in our stay, I would rate it 3 stars and would not return. We traveled to celebrate our 15-year anniversary and arrived excited for our vacation. Upon arrival, we were directed to the Preferred lobby, where we received no welcome drink or guidance on what to do next. We stood in line, then were told to sit and wait. After approximately 30 minutes, we were finally brought to the desk only to be informed that we had been taken to the wrong lobby and needed to check in at the UVC lobby. Meanwhile, we watched guests who arrived after us already being escorted to their rooms. The bright spot during check-in was Gabby, our UVC representative. She was friendly, professional, and made the remainder of the check-in process quick and seamless. When we arrived at our room, we discovered it was a handicap-accessible room. While I understand the need for these accommodations, it was not ideal for our anniversary trip. The bathroom was essentially one large open room with very little storage space, no place to hang toiletry bags, and a shower with no walls or barriers, leaving the entire bathroom floor wet after every shower. That evening, we dined at the steakhouse. I informed the hostess that I have severe beef and pork allergies. Unfortunately, she documented that I was allergic to pork and chicken. Thankfully, the manager noticed the discrepancy when taking my order. I even used Google Translate to ensure I was communicating my allergies correctly. The next morning, I brought the issue to Gabby's attention. She apologized and directed me to the concierge for an allergy card. At the concierge desk, I met with Stevie and explained that my allergy was not listed on the card. I asked whether I should write it in myself, but received very little assistance. After using Google Translate again to find the correct Spanish terminology, I asked if all restaurants could be notified of my allergy. The request was met with laughter before he eventually agreed to take a photo of the allergy card. That same day, we requested a room change. Around 7:00 p.m., we were informed our new room was ready and told to call the front desk when we were prepared to move. After packing our belongings and calling, we learned there was no record of the room change. After several conversations involving our UVC representative, we were finally moved. Unfortunately, the new room had a strong musty odor and a significant water leak in the ceiling. The bellman immediately recognized the problem and helped secure another room, which ended up being a complimentary upgrade to a plunge pool room. On Day 3, we attended our required UVC update meeting at Secrets. We made it clear from the beginning that we were not interested in upgrading our membership. The sales representative became extremely pushy and incorrectly told us that we would lose some of our complimentary vacation days if we did not use them immediately. We informed her that we understood our contract and knew the expiration dates. After speaking with her manager, she returned and acknowledged that we were correct, attributing the confusion to a "language barrier." Unfortunately, the allergy issues continued. At the Italian restaurant, I showed my allergy card to both the hostess and waiter. I ordered tomato soup but was served minestrone soup containing pork. As someone with a severe allergy, this was a very serious mistake. When I requested a manager, he seemed to struggle to understand why I was upset. At that point, management finally stepped in. We were assigned a personal concierge, Albery, who became one of the highlights of our stay. He arranged a meeting with Enrique, an assistant to the executive chef. During our conversation, Enrique initially suggested the Italian restaurant's error was another language barrier issue. I showed him the allergy card, clearly written in Spanish, indicating beef and pork allergies. He agreed that language was not the issue and implemented a process where I would notify Albery of our dinner plans each evening so restaurants could be properly alerted. The following day, the hotel manager met with me at the pool. He mentioned seeing a negative review I had posted in the resort's Facebook fan group and repeatedly asked me to remove it. I declined and explained that while I appreciated the efforts to resolve the issues, I intended to leave an honest review after our trip. To the resort's credit, things improved significantly after that meeting. The staff became much more proactive, communication improved, and they arranged a complimentary romantic beach dinner for our anniversary. Because of my allergies, they created a custom Mexican menu that was outstanding. The service that evening was exceptional and remains one of our favorite memories from the trip. As for the resort overall, the property is beautiful, and occupancy was low during our stay, making it easy to find pool chairs and get restaurant reservations without waiting. The bartenders in the Preferred Lounge were fantastic and consistently provided excellent service. Food, however, was a disappointment compared to other Dreams and Secrets resorts we've visited. Breakfast at Olio was excellent, and we enjoyed the Caribbean restaurant, but most of the other dining experiences did not meet the standards we've come to expect from the brand. In the end, Dreams Cap Cana recovered from a very rough start and made a genuine effort to improve our experience. However, the repeated room issues, allergy concerns, poor communication, and aggressive sales approach overshadowed what should have been a special 15th anniversary trip. I appreciate the efforts made by Gabby, Albery, Enrique, and the Preferred Lounge staff, but based on this experience, I would not choose to return.