Dreams Flora Resort & Spa

We stayed 7 nights. We were preferred club. Property (8/10) The property itself is gorgeous , the maintenance staff do a great job every morning up-keeping the place. If there is anyone you should tip during your stay let it be them. Service (3/10) We were greeted with bad service the moment we walked in. It took us over 45 minutes to be checked in , that is after we asked to be checked in because no one was attending to us. While the people that came after us were being attended to and checked in. Our room was not clean, we had to complain about it to our butler. He had housekeeping come clean it after. Our overall experience with service at the place was just bad over the span of a week stay. I do not understand all this review about raving service, perhaps you need to be of certain kind ( like white) to enjoy good service. We tipped everyone from the bartenders to the restaurant service to housekeeping, sometimes even the hostess at restaurants. We will not be returning and will spend our money elsewhere, where service staff are trained to be respectful and provide good service to “all” customers/families.

We had the most beautiful vacation we have ever had at Dreams Flora. It all started upon arrival, when we received the warmest welcome and were taken to the Preferred Lounge for our personal check-in. The Preferred Lounge is beautifully designed, with a bar, a small food buffet, and incredibly comfortable lounge furniture. During check-in, we were already perfectly taken care of by our concierge, Oliver. After check-in, he personally gave us a tour of the entire resort and showed us where everything was located. Right from that moment, we had the feeling that this would be an amazing vacation. Communication with Oliver was through WhatsApp, and it worked perfectly. No matter what request or concern we had, we could always contact Oliver and he took care of everything immediately. IT DOESN’T GET ANY BETTER THAN THIS!!!! In addition, Oliver sent us daily updates about the activities taking place at the resort. He also personally checked on the guests he was responsible for several times a day, making sure everything was okay — whether it was the room cleaning, the food, or our general well-being. All we can say here is WOW. We have never experienced such service anywhere else; it was truly absolutely unique. Oliver also took perfect care of our request for a late check-out and made it possible for us, so thank you again for that as well. At this point, we would once again like to sincerely thank you for your warm and caring support, Oliver. You are an incredibly wonderful, kind, and empathetic person. Thanks to you, our vacation was even more beautiful than we had hoped for — you made it absolutely perfect and elevated it to a whole new level. We would also like to mention the resort itself and the other staff members. The location of the hotel is truly perfect. It is situated at the end of a road, with nothing but forest beyond it, which creates a very peaceful and exclusive atmosphere. You can already notice the high standards upon arrival, as you have to pass through two security checkpoints. The security staff asks whether you are actually a guest at the hotel and verifies this accordingly — upon arrival by checking your name and upon departure by confirming your room number. This immediately gave us a feeling of safety, exclusivity, and high-quality service. The resort is beautifully designed, and the hotel’s name is truly reflected throughout the property. There is greenery everywhere, with stunning plants and landscaping. The grounds are maintained with incredible dedication every single day, and it really shows. The pools, walkways, restaurants — absolutely everything is spotless and cleaned multiple times daily. The beach is cleaned regularly in the early morning and is truly perfect, fully deserving the title of a dream beach. What stood out most positively to us was that every single employee was cheerful and courteous. During our entire stay, we did not encounter a single staff member in a bad mood. Everyone was always very friendly and always had a smile on their face. Their interaction with children was also exemplary and wonderful. :) At this point, we would also especially like to mention the bartenders Eddy at the Preferred Lounge Bar and Rauly at the Preferred Pool Bar. Both bartenders are absolutely outstanding and true professionals when it comes to preparing drinks. They are incredibly warm, friendly, and attentive. A huge thank you to both of you as well. :) In conclusion, we can truly say that Dreams Flora is the perfect hotel for a family vacation. The people here are genuinely warm-hearted and do everything possible to ensure that you have the perfect holiday. We can wholeheartedly recommend this hotel and will definitely return.

This was our first time here. Wow, excellent resort! The website pictures do not do justice! It was beautiful! The food was very good for an all inclusive. The whole property and pools were excellent. All staff were great, especially our Butler, Isaias! I highly recommend getting the preferred club with a butler! The beach was beautiful. Very little, to no algae. They did a great job cleaning it every day. The gym was more than sufficient. Night life at the main bar and theatre was AWESOME! Lots of great live music, DJ and shows. None of that bad karaoke. We will definitely go back!

Everything at this resort was absolutely perfect. We were greeted instantly by staff, who were just as excited for us to be there as we were. Everyone there was so friendly, and seemed to genuinely enjoy working for the resort. Oliver, our butler, Juan, a server, and Rauly, a poolside bartender, all were extra memorable. The resort was pristine, the staff out there every morning raking the grass and scrubbing the pools. The view was beautiful of the sea. Especially from Barefoot Grille. The food and drink were delicious, with lots of variety. The restaurants (besides hibachi tables) do not take reservations, but we never had to wait for a table with our party of 5. We traveled with our 3 boys (12,10,7), and they loved their time there as well! The waterpark was an extra layer of fun!

This resort is a 4.5 easy - we had a great experience and loved the preferred service we got! Rauly in the family preferred pool was a quick friend that week offering excellent service, drinks, and chats. Isaias, our butler was available for whatever we may have needed but often had to follow up. We appreciated his communication all week. Room and location was exceptional and we found the swim up to be very worth it for our family of 4. We enjoyed spending time of the preferred longe with Denise and trying the drink of the day. For the food some things stood out while other items forgettable - we enjoyed the seaside grill for most breakfasts and our favourite dinners. Coco cafe was pretty good but lacked in service compared to other areas of the resort. Loved that the lobby always had entertainment and made it as fun as you want it to be! The animation team was great and made our family feel comfortable and included the week we were there. We participated in a few activities. The beach was nice - some days better the others with the sargassum. There were many weddings during the time we were there but never bothered us as the noise never went much past 11pm The resort is overall just beautiful - not too big or small. Go and enjoy - if you want to look for issues you will find them - this is a great resort with lots to offer in every aspect. Cheers!