Secrets Tides Punta Cana

Secrets Tides was a last minute switch from Secrets Vallarta Bay because of the violence in PVR and we couldn't have made a better choice! The pools and the beach might be the best I have ever experienced. The resort is absolutely beautiful and well maintained. The staff is so attentive and truly aim to please. If you go, upgrade to the Preferred Club and request Andreina to be your butler. She alone will make the upgrade worth the expense. We were with a group of 8 and she made us all feel special and was our go to all week. She was like part of our family! Go to the hibachi and ask for Danilo. He should have his own show! Overall food and drink was solid everywhere and the service was off the charts! We all loved the food at the camper! Let's put it this way, we have been to 35ish different resorts and this will immediately shoot up to top three or four! Our entire group of 8 have already said that they want to go back, so that says it all!

What a pleasure it was to stay at Secrets Tides. As a two-year old facility, it provided a modern yet elegant experience. Everything was well-maintained and appointed. You could tell a lot of thought went into the design of the rooms as well as the pools, bars and restaurants. The staff provided excellent service throughout the resort, and they seemed to enjoy working together. Entertainment was excellent as well. There were two nights with a violinist, one with a steel drum and others with the house band. The circus show was also good with a fantastic vocalist to go along with the other gymnastic artists. I learned a great deal of Spanish from Manuel of the entertainment team as he went above and beyond to ensure my understanding. The other members also helped us feel welcome. Special thanks to Paola, concierge manager for facilitating the return of a personal item I left behind. Everything went smoothly from arrival to departure.

Good, but not as expected. Fell short in food and beverages. Limited options no food at the pool.or beach. Spirits was low end.

Beautiful setting and the resort is lovely but a few things missing for us. We booked the preferred room as this was the only option for the dates we had and it wasn’t worth it. We had a butler who we didn’t really see during the whole week (just received lots of WhatsApp messages) The preferred pool has sun loungers which are packed like sardines and there is the nightmare of people putting towels on early in the morning (6am) so you couldn’t get a sun lounger by the pool and you can only just get one on the beach if you are lucky.. When you are paying for a 5 Star hotel this should not be an issue. We have stayed in hotels before where you are allocated your loungers and this creates a much better experience for guests. The staff work so hard around the pool and in the bars and restaurants and are very polite and friendly There are too many guests in the resort for it to feel luxurious (5 star) and a lot of those are getting drunk in and around the pool during the day. The food was below par for a 5 Star ( we are not fussy eaters at all ) with some unusual offerings (see photos) and the staff in some of the restaurants don’t seem to know what they are doing. I would point to management to sort this out as the staff are trying hard. As each restaurant is owned by the hotel there is nothing to differentiate them and so you get an average service and quality of food in all. The entertainment was good - particularly the Queen and Greatest Showman shows. Also, loved the entertainment in the bar area afterwards and the entertainment team were fantastic. Shout out to Chaquira. Also, loved the Yoga on the beach with Phil. The beaches are gorgeous and very clean but the sea is quite choppy so beware if you like to swim in the sea it is not easy to do. The resort is built right next to other resorts so as you walk along the beach there is not a secluded feel about it. .

We had an amazing stay at Secrets Tides Punta Cana and would absolutely recommend it! From the moment we arrived, the cleanliness of the room really stood out—everything was spotless and consistently well-maintained throughout our stay. It made a huge difference in how comfortable and relaxed we felt the entire time. The restaurants exceeded expectations, especially for an all-inclusive resort. There were several upscale dining options, and the quality was consistently very good. It never felt repetitive, and we always found something we were excited to eat. The drinks were another highlight—perfectly balanced. Not overly sweet, not watered down, and not just straight alcohol either. You can tell they put care into making them right. The pool, gym, and spa facilities were all fantastic. The pool area had a great vibe without feeling overcrowded, the gym was clean and well-equipped, and the spa was a great place to unwind and recharge. Overall, this resort really delivers on all fronts—clean, comfortable, high-quality food and drinks, and beautiful amenities. We had a great experience and would definitely come back!