Viva Miches by Wyndham

First of all, not all of the staff speak English – I’d say only about half of them do. This makes communication very difficult at times. For example, a Spanish-speaking staff member came to our room, and I had absolutely no idea what she was trying to tell me. I had to invite her inside and call the reception so that they could translate for me. The language barrier is definitely a big issue here. Secondly, there are a lot of biting fish and jellyfish in the water, which can definitely ruin your vacation. Another major problem – and probably the biggest one – is the construction work. Nobody informed us about it beforehand. Construction is happening during the day, and they are using jackhammers and angle grinders (I will attach a video so you can see what we are dealing with). The work is happening right next to the pool, on both sides of it. This is very loud, very disruptive, and very unpleasant. I honestly think that people who pay a lot of money for their vacation should not have to go through this. One of the main reasons we chose this hotel was because it’s completely new – less than a year old – so we did not expect to face any construction work at all. And finally, the food. Breakfasts are good and filling, but lunch and dinner are very repetitive. This is probably the only Caribbean hotel we’ve stayed at where the food lacks variety to this extent. Because of all these reasons, I’m giving this hotel 3 out of 5.

This an Honest review. We with our Daughter, Son in law, and two grandchildren. We had a great holiday, the staff in the restaurants were amazing especially Jose, Daniel, Onel, Angel and Andi the staff went out of their way to help, my daughter is vegetarian, the chefs cooked vegetarian calzone for her. They made our holiday. I’ll admit that the booking system for the restaurants could do with updating. If you can’t get on the app you have to stand in the reception sweating waiting for a reservation and you can only reserve the next night. So you spend half of your holiday waiting in line at reception. So Viva Management please take note. The rooms were very clean and AC was brilliant. Thank you to the cleaners. The main bar staff were very helpful I walked there to get my drinks most of the day. Why you ask? Because the pool bar staff were average at best. Apart from Rafiel who was collecting the glasses he worked tirelessly to keep the pool area clean. The pool bar staff would serve anyone who spoke Spanish first even if I had been standing there in line for ten or fifteen minutes. So I made the decision to walk to the main bar and get good service. I would give the bar staff a tip each round. That being said we had an amazing time the beach and the sea were beautiful. In every hotel I’ve ever stayed in before the pool cleaners normally start at six or seven not eight or eight thirty. We were told the pool was closed until 10.00 in the morning. So that was a little disappointing. I hope the hotel is a success for hardworking staff in the restaurants as they were amazing and we will remember them fondly. Thank you

Good enviroment, great service and excelent place even tho is not small it's all feels connected so it's hard to get lost, good shows every nigth last nigth was especially funny, the worker there all have very nice actitude amd make the experiencie very enyojable, i had a great time in the junior club with a vey great and social worker named Angel and I really want to come again and enjoy being in this wonderfull place.

Viva Miches I recently stayed at Viva Miches and overall had a mixed experience. This was My first SOLO trip but I’ve been to several resorts in PC with hubby, family and friends. Pros: The beach is beautiful, calm, and has plenty of chairs and natural shade from the trees (though be aware, the fish do nip a bit when you’re in the water and the sand flees are really bad). The gym is well-equipped and impressive—though there’s no air conditioning, so be ready for a sweaty workout. Simon, the gym attendant will take care of you. The on-site coffee shop is a nice touch (though usually staffed by just one person). Having a coffee maker in the room and easy access to milk at the bars was handy too. The rooms are simple but clean and comfortable. Reservations for restaurants are easy to make through the app. The resort overall is kept very clean. The clientele is mostly Italian and Argentinian; staff primarily speak Spanish or Italian, with very little English. Small resort so manage and wheelchair accessible. The entertainment staff is on their game! Cons: The food is repetitive—buffets are mostly the same every day. The restaurants are average but you will not go hungry! No poolside or beachside drink service, so you’ll need to get your own. The drive from the airport felt unsafe: a narrow, winding two-lane highway. 1.5 hour drive. No small luxuries like robes, slippers, or face cloths. No smoking restrictions, so guests smoke wherever they like. No English TV channels (though Netflix and Prime are available—thankfully, I caught up on a lot of shows!). The mini fridge doesn’t include beer and isn’t restocked. The hotel is currently under construction although it just opened in December 2024 (redoing all main walkways). Overall: Viva Miches offers a clean resort with a gorgeous beach, good gym, and some nice conveniences, but it misses the mark on food variety and luxury touches. If you’re looking for a no-frills, clean, beach-focused stay and don’t mind limited English, it might work for you—but those seeking higher-end amenities may want to look elsewhere. I would say a 3 star but great budget hotel for what I paid. I would not come back due to the distance from the airport, really the only reason!

Visited in August as a family of four (2 adults, 2 children). While the resort is clean, well-presented, and has friendly staff, there were several issues that left us disappointed: Resort/Food/General: • Frequent shortages of soft drinks (e.g., Sprite, Fanta). • Many bars serve flat soft drinks from bottles. • Pool bar often understaffed; locals/Spanish speakers get served first—speak up if needed. • Buffet food is repetitive, often just warm, and exposed to flies/wasps; no themed nights. • À la carte restaurants offer a change of scenery, but the food is average. • Limited parasols at the pool (1 per 4 beds); gazebo spots are gone by 6:15 AM. • No parasols on the beach—must move beds around palm trees. • Entertainment team are very good Club Viva Membership Warning: • Sales reps push expensive Club Viva memberships with little actual benefit. • Promised "gifts" often not delivered. • VIP perks (e.g., rooftop pool, beach section) are mostly empty or underwhelming. • High cost ($1000s over years) with high interest rates if not paid upfront. Safety Incident – Poor Response: During our stay, my son was involved in an accident that, in my view, resulted from clear negligence on the part of the hotel. The incident took place in the main buffet restaurant, near the soft drinks dispenser and fridge area. This section of the restaurant was consistently wet due to self-service, with no visible efforts made to keep the floor dry or to warn guests of the hazard. More concerning was a large, heavy-duty padlock left unlocked and dangling at knee height on the drinks fridge. Its placement was entirely inappropriate—it should have been either at the top or bottom of the fridge. Combined with the fact that the fridge doors did not fully close and remained ajar, the padlock became a prominent risk. My son slipped on the wet floor and fell forward, striking his knee directly on the padlock. This resulted in a deep cut and dizziness, and he nearly lost consciousness. Thankfully, my wife was nearby and managed to support him and help him sit down. We had no option but to take him to the on-site doctor, who, after basic checks, advised that the bill would be significant and suggested we claim through travel insurance. Strangely, he attributed the incident to dehydration—something we strongly disagree with, as both our children stay well-hydrated and have never experienced such symptoms on any previous holidays. Although our son was eventually cleared to leave after 5mins tops, the admin process took over an hour in filling out forms and speaking to the insurance. Hotel security later requested to inspect the area and complete an incident report. A few days later, the report concluded there were “no issues” and again blamed dehydration, refusing to acknowledge the physical hazard posed by the padlock. We later consulted a doctor friend back home who confirmed that a hard knock to the knee could absolutely cause dizziness and concussion—exactly what our son experienced and that dehydration was unlikely. Despite this, the hotel closed the complaint, denied responsibility, and reattached the same padlock to the fridge shortly after briefly removing it for a day or so. For a hotel operated by a major chain like Viva, this was extremely disappointing. The failure to identify and address an obvious safety hazard directly led to our son's injury. The incident has left us shaken and highlights a worrying lack of safety oversight at the resort. A word of caution: should any accident occur, be prepared for high on-site medical costs. Ensure you have travel insurance and access to funds, as medical attention may cost hundreds of USD. Overall, what should have been a relaxing family holiday turned into a stressful and frustrating experience. For a resort that commands premium prices, the service, safety, and overall handling of the situation were well below expectations. Summary: • Poor safety management and inadequate response to a preventable injury. • Disappointing experience overall, especially for a large, well-known hotel chain. • Be cautious—carry travel insurance and expect high medical charges for on-site treatment no matter how trivial