Bali Beach Hotel

Excellent service with friendly and helpful staff. Very clean and comfortable room and grounds. Excellent location. Breakfast buffet was awesome!

room and location really good, two thumbs up. The food also great, we enjoy the breakfast, lunch and dinner at the Rosso Restaurant.

The staff absolutely deserves a 5-star review. However, the front desk management is largely absent and does not meet expected international standards of customer service. I’ve been traveling to Bali since 1992, so I understand that occasional maintenance issues can happen in hotels—cold showers, plumbing problems, or broken pumps are not unfamiliar to me. During this trip, while staying in an Executive Suite with ocean view, my boyfriend informed me that the sink in our room suddenly fell apart. I initially brushed it off as one of those things that can happen, and to their credit, the staff responded quickly and replaced it right away. However, upon checkout, we were unexpectedly presented with an additional charge for the sink. The only resolution offered was a 25% discount on this charge, meaning we were still required to pay. Unfortunately, we had to catch a flight, and as there was no reasonable discussion possible at that moment, we paid the €200 and left. I find this approach to customer service quite disappointing and, frankly, inappropriate given the circumstances. I would strongly advise future guests to carefully check the condition of their room upon arrival to avoid similar disputes at checkout. Additionally, there is ongoing construction at the property, with frequent drilling. Guests should be aware that this can be heard clearly while relaxing by the pool.

An outstanding hotel with one of the best atmospheres in Bali. The breakfast was excellent, the room was very spacious, and the access to the nearby private beach was extremely convenient. It was a truly wonderful experience. CIPTA is an exceptional staff member. He handled a room-related complaint with smooth and effective communication. He excels in managing customer experience and service-related risks, with outstanding interpersonal skills. Thanks to him, my overall experience improved significantly. I would be happy to receive his service again on my next visit to The Meru.

We had a fantastic stay at Bali Beach Hotel, Sanur. The pool was definitely the standout feature, and the food was absolutely exceptional. Our favourite spot to dine was on the deck overlooking the beach in the evening—it was such a beautiful setting. The Meru Wellness Centre was also incredible—an amazing and truly special experience. The location is very convenient, just a 15-minute walk to the new Icon shopping mall. We couldn’t fault a thing—truly a lovely place to stay.