Splendido Bay Luxury Spa Resort

This is a lovely hotel. If you want a peaceful holiday, this is a wonderful hotel to choose. Spa is great. Food is very good. Both adults and children in our family enjoyed the holiday. Several restaurants just a short walk away. Views are stunning. Only criticism was that a large party was held in the hotel one night where party attendees were making a huge amount of noise until 3.30am! My elderly parents didn’t get to sleep until after this time. Seemed really inappropriate for the small intimate nature of the hotel and the proximity of the suites to the main party area and DJ (literally 10 steps!) 2 attendees of the party were so drunk they were attempting to get into my parents room at 2.30am. Really unacceptable and no staff of the hotel seemed to take any action. If there’s no parties on… it’s great! 👍🏼

We were on a organised holiday along with approx 60 people. Sadly on our arrival 1st July was chaotic to say the least, the staff on reception were totally disorganized. It came across as if we were a group of people who turned up unexpectedly, wanting a load of rooms! Unfortunately on our arrival the weather was really awful, which is out of their control, and due to this not many of the group wanted to wandered out for dinner. This lead to their restaurant and bar area being unable to cope with the influx of demand. Also disappointed on arrival that knowing that a large group from england, which they knew about, were unable to show the england world cup football game. But told we could watch the USA game later that evening!! Luckily there was another guest who was able to set up his laptop to the TV, but this was due to the guest and not the manager of the hotel. It is a nice hotel but not sure there's a lot to do around this area, we had to get a taxi into the nearest town which was 45 euro's each way, we were not offered the shuttle bus presuming they still run one. Our room 202 was very nice but found the 2 saloon doors into the dressing/bathroom would not close properly, and there was an issue with the pop up plug which would not hold water, luckily my partner sort of fixed it. Breakfast good with a good selection, staff were very good. Pool area was nice however we decided to swim in the lake.

The location is wonderful, a comfortable and refined hotel in every way. Beautiful grounds which are well cared for, good allocation of sunbeds by pool and in gardens, well presented guest rooms with good amenities (tea, coffee, mini bar, bathroom products etc), fantastic breakfast, restaurant service superb. Efficient and friendly reception staff.

Disappointing in the sense of this hotel not being a luxury 5* resort as sold. It’s not a bad hotel, it’s just that it fell very short of expectations. The pros: it’s got a spa and indoor pool (we didn’t use it), the restaurant staff are lovely and the food was pretty good, the pool area is nice as are the grounds and it’s right on the lake. The cons: all other staff were moody and unhelpful (almost disinterested), the bar staff by the pool rarely came round to offer drinks, not enough beds by the pool, location is not great for restaurants if you don’t have a car, and rooms are basic. If you are wanting 5* luxury look elsewhere. If you are happy to pay the price for a good 4* then this is fine.

This hotel is in a fabulous position on the shores of Lake Garda. It has beautiful grounds and a lovely pool. Sadly there are other aspects of the hotel that really let it down. To begin with, the two female receptionists were surly and unwelcoming. We late met a male receptionist who was really helpful and pleasant. We arrived early so we didn't expect our room to be ready but we were given a time of 14:30 and we sat by the pool to wait. When 14:30 arrived I returned to reception and was told that it would be another half hour before the room was ready. I returned to reception 4 times before I was finally given our key. If we had been told at the start that our room would be ready by 16:00, we would have been perfectly happy. Our accommodation was a bungalow by the pool. Access for my disabled partner was easy, and the room was spacious and very clean. The only downside was the bedside furniture which was stylish but left very little room for storage. Service in the B-Bay restaurant was excellent in the mornings and the breakfast buffet was extensive. However, the evening service was slow and the attitude of some of the evening staff were surly and inattentive. Some of the basic items on the menu had been pretentiously overworked. The club sandwich was the worst club sandwich that I have ever attempted to eat in my life! It was made from the wrong type of bread, so it disintegrated into a sloppy mess when I tried to eat it. The hard-boiled egg on the sandwich had been replaced with a rubbery piece of omellette; it was a disaster. The hotel is a long was from the local towns and is situated on the main road. There are no pavements so it is impossible to walk into town. if you exit the hotel via the gate at the bottom of the garden, you can take a stroll along a short promenade to a little harbour. There are a couple of little restaurants there. We wish we had know that earlier! This could be a wonderful place to stay. The poolside staff, the male receptionist and the breakfast staff are all efficient and very friendly. It is such a shame that the female receptionists and the evening staff let the side down badly.