Grand Palladium Jamaica Resort Spa All Inclusive

The location is quite remote, but we didn’t mind that at all. The resort itself is beautiful—the beach, pools, lobby, and restaurants are lovely. The Jamaican restaurant was definitely our favourite, although we didn’t enjoy the Mexican restaurant. Unfortunately, we had several issues on our first night. Our room wasn’t clean, the phone and fridge weren’t working, and the toilet wouldn’t flush properly and made a dripping noise throughout the night. As we were travelling with our baby, it certainly wasn’t the ideal start to our holiday. To the staff’s credit, they handled the situation well and moved us to a different room the following morning. The new room was much better, but I do feel the accommodations are in need of significant renovations and general maintenance. Many areas look dated, and there are a lot of small repairs that could make a big difference. I’m not referring to hurricane-related damage, but things like broken door handles, chipped paint, and broken pool tiles that should be relatively easy to fix. Our housekeeper, Eve, was absolutely wonderful—so kind, caring, and attentive. In fact, every member of staff we encountered was friendly, hardworking, and genuinely committed to making guests feel welcome. They are truly the resort’s biggest asset and deserve recognition for the excellent service they provide. Overall, we had a fun and enjoyable stay, but the resort would really benefit from some much-needed updates and maintenance to match the outstanding service provided by its staff.

Great experience. Fantastic staff. Highly recommend!

So many activities to do on the property for all ages!

The check in was the least favorite part of the whole vacation. Took way way too long but the staff are super friendly and I even thought I’m writing about it now- we got over it.

Had an excellent experience in my 3rd time at this resort! Mimi led an amazing chess tournament and really made me feel like I was part of a family! Highly recommend.