Grand Palladium Jamaica Resort Spa All Inclusive

Honest review. Perfect location, ideal for families but hospitality was lacking. Staff were rude ask for things and told a blunt no without explanation. Part of the signature collection our butler introduced themselves at 10am, never saw them again. Waitresses ask you to pass empty cups rather them come and collect them. Asked the shop for a different sized shirt was eye rolled and sighed to go and check for me. Felt like everything you asked for was a hassle to them, to the point we just assumed they were very lazy. The only positive was the lady in the signature coffee shop in the mornings next to the games room. She was 5* Tree frogs all night disturb your sleep. Made the most of the all inclusive cocktails poolside and had fun with our friends but would give this hotel a dodge. Room was clean although had to ask for towels etc takes an hour for anything to arrive if you phone to ask for it. Toilets in main building clean, poolside were wet as to be expected. Food in the buffet at breakfast and lunch was good, we ate à la carte with some mixed experiences.

Grand Palladium was one of my fav locations and within the space of two years, the service has deteriorated greatly

With only a few days remaining in our holiday We would like to give a big and heartfelt shoutout to the restaurant staff, especially the servers who are the true front of house and the faces guests see each day. Your presence, energy, and consistency do not go unnoticed. You set the tone for the dining experience, and you do so with professionalism and warmth. A special compliment as well to the chefs, whose efforts are reflected in many truly memorable meals. When everything comes together, it creates a dining experience that is both enjoyable and impressive. What stands out most is how the team handles such a wide range of guests, different personalities, expectations, needs, and moods, and continues to deliver service with patience, grace, and a genuine smile. That is not an easy task, yet it is done daily, and it makes a real difference to the overall experience. It’s also important to acknowledge that some team members are still recovering from the aftermath of a Category 5 hurricane that has greatly impacted the island. Despite this, the level of dedication, resilience, and positivity shown is truly admirable. Thank you all for your hard work, your kindness, and for creating such a welcoming and enjoyable dining atmosphere.

I spent 11 nights at the Grand Palladium Jamaica Resort & Spa in Lucea, Jamaica, and it proved to be the perfect restorative wellbeing break following a deeply challenging personal period and an intense professional workload. From arrival to departure, the service was consistently excellent across all areas of the resort. Staff were warm, attentive, and professional, and every aspect of the experience from housekeeping and room service to restaurants, entertainment, spa, and grounds was delivered to a very high standard. I highly recommend the Signature Level experience. My spacious junior suite with balcony and whirlpool bath was extremely comfortable. A special mention goes to Tamare, who ensured my room was always immaculate and thoughtfully replenished throughout my stay. I would also like to sincerely thank Jolesa Curtis, my Signature Level host, whose kindness, support, and professionalism made a genuine difference. The resort facilities were outstanding. The spa, including sauna, steam room, and hot tub, was a real highlight, as were the beautiful beaches and large main pool. Evening entertainment was enjoyable, and the variety and quality of food was consistently impressive, with Jamaican cuisine a standout. The only minor disappointment was an isolated experience in the spa where one staff member serving drinks was unexpectedly abrupt. This contrasted with the otherwise excellent spa team. Overall, this was a deeply relaxing and restorative stay in a beautiful resort, and I would highly recommend it. I would gladly return.

Hello, i have been coming to Palladium since 2015/2016 . We enjoy it each time. However. This time was a disappointment entertainment and staff is not what is once was. Towel exchange girl flirting with my husband,no water sports activities. They were taken away. Waiter at El dorado was so rude ignoring us not aaking if we needed anything. Very unpleasant stay.