Grand Palladium Jamaica Resort Spa All Inclusive

Best experience of my life so far Jamaica thank you grand palladium thank you. Pool side suite with bar and beach behind you was top tier.

I was very disappointed with my stay, especially given that I was celebrating my birthday and had specifically informed the resort in advance that I have mobility issues due to a recent stroke. Upon arrival, I was assigned a second-floor room in Villa 18, which required a long walk to reach and then climbing stairs. Despite explaining my mobility limitations, I was told to see whether I could manage the room. When I attempted to call Guest Services for assistance, Vannisha repeatedly disconnected the calls. I eventually returned to the lobby in person, where she was unhelpful and showed little concern for my situation. I wasted the entire 1st day of my vacation frustrated and trying to get a room I could access. The only alternative offered was an "upgrade" from my suite to a junior suite with a private pool for an additional $120 per night. However, this was not truly an upgrade, as I would have lost my balcony, private bathroom, space, and privacy in exchange for a smaller room. In my opinion, the only genuine upgrade would have been a suite with a private pool. The front desk manager was equally unhelpful, and the message was clear: if I wanted a more accessible room, I would have to pay significantly more while receiving less value. Accessibility was another major concern. The property is not particularly disability-friendly, and no one informed me that there was an elevator available in the main building. I only discovered it myself midway through my stay. I was also celebrating my birthday during this trip. I was promised a complimentary fruit tray to be delivered to my room, but it never arrived. No other acknowledgment of the occasion was made despite the promises given. Service issues continued throughout the stay. I scheduled a floating breakfast for 8:15 a.m., but due to a staff error it was entered as 10:15 a.m. As a result, breakfast arrived approximately 1.5 hours late. I had a massage appointment at 11:00 a.m., which meant I was unable to enjoy the floating breakfast experience in the pool as planned. Checkout was equally frustrating. No bell staff answered the phone, forcing me to search the property myself to find someone to assist with my luggage. Additionally, my airport transfer, which was scheduled for 8:30 a.m., did not arrive until 8:50 a.m. Overall, I found the customer service lacking, accommodations for mobility issues inadequate, and several promised services were either mishandled or never delivered. What should have been a relaxing birthday celebration turned into a frustrating experience filled with unnecessary obstacles and poor communication.

Great hotel and great food!! Just an FYI the pool closes at 7PM and the pool bars close at 6PM. They do have the sports cafe but the service is terrible lol Be prepared to walk… they don’t have elevators… that was the only thing that was like OMG! We had a room on the 3rd floor. When I go again I will be getting a first floor room. 3 flights of stairs and drinking in the heat did not mix lol overall great stay!

Definitely would not recommend we were returning customers not that it mattered cleaning service was diabolical so we’re guest relations nothing was ever rested and nobody could care less whether you had towels or not

The overall experience was average. The staff and service were exceptional, with everyone being polite and attentive. However, for the price paid, the rooms and food were disappointing. The food quality and taste were not up to par.