Grand Palladium Lady Hamilton Resort & Spa

Byli jsme moc spokojeni a budeme s láskou vzpomínat na pobyt ve vašem hotelu. Všechny služby byly na vysoké úrovni. Personál velmi milý a vždy ochotný pomoci. Využili jsme i služeb místního fotografa. Language: czech

Enjoyed paint and sip in a rainy day with Althea! Fun family event

I am editing this review due to the Palladium Travel club being dishonest and a tourist trap. We were led to believe that we had to attend a breakfast in order to insure our spots on return bus to airport. Travel club staff kept us from 8 AM to 2 PM under hard pressure to sign. They repeated we could cancel at any time which is false. The cancelation window closes before the 15 day wait to be able to access the travel club supposed "deals" that are way more expensive than Transat site prices. This renders your travel club membership useless and you will never make your money back within the timeframe. They assures us the rebates would shave 50 or more % from abvailable transat pricing and we trusted their word . We were intentionally misled and unfairly commited to a contract with no cancellation possibility. They never once show you their pricing from their site as they know it will nullify the whole pitch. No transparency. We were led to believe they were ethical and fair with cancellation being easy if we were disatisfied. The process is willfully engineered to mislead by PTC and tether you unfairly and deliberately. We objected to many clauses and were told not to worry. We feel cheated by this hotel group that we had best intentions in dealing with. They sign you early in your trip to be sure you become aware of their pricing and deceptive measures. WE ARE GOOD HARD WORKING PEOPLE AND WE WILL NEVER BOOK WITH ANY PALLADIUM HOTEL UNLESS WE GET A REFUND AND THIS REVIEW WILL BE REMOVED IN GOOD FAITH. It has been lees than a Month since we signed up and consumer protection will hopefully rule in our favor. if this happens to you ask to see the cancellation clause. get it anoted in writing and ask to go through real life pricing of your next trip .

Grand Palladium Lady Hamilton has a lot to offer, but service was inconsistent. We booked through Costco Travel, and one of the biggest frustrations was with the front desk. We had an updated reservation with revised dates that had already been approved by hotel management, but the front desk refused to properly check the email confirmation. That created unnecessary stress and made check-in much harder than it should have been. We also had a rude interaction with several restaurant hostess and found some of the front desk staff dismissive and unhelpful. Our wristband key cards stopped working also staff did not know how to reprogram to last more than 12 hours, That said, I do want to be fair: the male staff members we interacted with were courteous, helpful, and professional, and we appreciated that. On the positive side, the food was good, the pool was enjoyable, and the two private beaches were a really nice part of the stay. The resort itself has a lot of appealing features and can be a relaxing place to vacation. One thing to keep in mind is that the resort is in a remote location, so that may affect excursion planning and travel time if you want to explore outside the property. Overall, the resort has strong amenities, but the service experience was inconsistent. With better front desk communication and a more welcoming attitude from some staff, the experience would have been much better.

This resort certainly didn’t meet a 5* resort in my experience! In the past when staying with a Palladium group resort the quality and standard of those resorts were better than this particular one! I feel it is in need of upgrades and maybe an increase in staff. It seemed as though they were short handed in staffing the restaurants especially! The food quality was not as expected either! We did meet two staff members in particular, who were very friendly and helpful during our entire stay! Davina in the pool area and April in the infinity bar/lounge area in the evening. They were both amazing. Besides them the staff, especially in the buffet restaurants weren’t overly friendly or helpful! We were a group of 8 and we all felt the same way. However the weather was awesome and regardless of several issues that’s we encountered we made our own fun and had a great time.