Paradisus by Melia Fuerteventura

Lovely hotel, but certainly not up to our usual 5 star expectations. Positives - Views were beautiful Friendly staff, bar 1 Rooms were clean & spacious Big drink selection, named brand cocktails, flavoured iced coffees etc Liked being able to scan the QR code for menus 24 hour bar that also served food Sun beds always available The lunchtime restaurant Kanna was a nice setting outside - that served steak/calamari etc all afternoon Negatives - FOOD, specially at dinner times we struggled! It’s a place that does everything, but not well! Many options, different meat, fish, even a smaller kids section with burger, hot dogs, fried chicken etc BUT when struggling for main meals that were enjoyable, we assumed worst case that there’s the pasta, burgers and chips for the week …wrong! I’m unsure how you get those things so wrong. Many items were questionable whether fully cooked or not also. My son got a boiled egg & when cracked open the egg was completely raw. Most nights we left hungry & went up to the 24 hour bar for bowls of nachos! Not much evening entertainment. The World Cup was on but that’s it - other than a dry ‘circus’ that consisted mostly of bubbles. The only one decent evening was a group of singers, on our last evening. However, very short! We still had a lovely time, but overall it’s definitely not a 5star & wouldn’t come back mostly due to food.

I could not recommend this hotel highly enough. We upgraded to Reserve when we arrived, it’s worth every penny. The reserve pool is lovely and peaceful, the sunloungers are really comfy. The bar serves anything you can think of. Restaurants We went to the Italian a couple of times, the food was lovely, varied. Pizzas were exceptional. Lemon Fish was not for us, I’m not a fish eater, there were other choices of meat dumplings, just not to my taste Kanna was lovely, the staff were very attentive, however for lunchtime, the portions were huge. The shack - we went here most lunchtimes, your typical burgers, wraps etc. again the food was superb, they just need to employ more staff, currently they are worked off their feet! The buffet was lovely for breakfast and dinner, plenty of choice for everyone, no complaints here. The hotel is remote, we got a taxi to Costa calma, but there is very little there for shopping etc, apparently Jandia would be a better option. Our room was in the 8th floor with stunning views of the pool and beach. Stunning! The rooms were a gem, large, airy, clean and peaceful. I do have a little gripe, of no fault of the hotel, guests, please remove your rubbish from the pool area and put your own towels in the laundry bin provided, the amazing staff are not your butler/slave! I would come back to this hotel, please ignore the negative comments, it is 5* and the staff make it that way!

We had a short 4 night stay in Paradisus in June. We paid extra to access the Reserve area, specifically the adult only pool area The location, the rooms, the food and the staff were all excellent. Every member of staff from gardeners to Concierge would authentically greet you everyone you saw them. This made it feel very welcoming. The food was excellent. We ate in a number of the restaurants and in each one the choice was good and the quality was excellent. The Reserve breakfast area and lounge are particularly special. There were a few negatives but some of these are out of the hotel’s control. The wind takes a bit of getting used to and was particularly strong on the Reserve pool area, which meant it was unusable. We’d paid to have an adult only pool big had to use the main pool area due to the wind. The hotel could think about where it places the Reserve pool area, especially if people are paying more. There was also a lack of toilets around the pool area, which meant going up 8 floors to our room each time you wanted the toilet. Great for getting your steps in. I also suspect that others weren’t making the efforts to go back to their rooms, especially with children, so we consciously did not go into the pool as we weren’t convinced how hygienic it was. More toilets around the pool area would be good Finally I agree with some of the comments about there needing to be more staff in the restaurants and bars as this led to waits and waiting staff often appeared rushed. In contrast, housekeeping was impressive with them coming to our room multiple times a day to fill the room fridges, clean the room and check if we needed anything. Housekeeping were excellent. Our stay was lovely and relaxing. We would look to book another Paradidus by Melia again

We have not long got back from a week at Paradisus by Meliá Fuerteventura, travelling with our 4 year old daughter. We had a lovely family holiday overall thanks to the beautiful location, but unfortunately the hotel didn’t live up to what we expected from a 5 star luxury resort. The biggest positive is undoubtedly the location. We had a sea view room overlooking the lagoon, and the views were absolutely stunning. The beach is directly accessible from the hotel, with crystal clear water and miles of sand that were perfect for morning walks. Watching the lagoon fill with water over the course of the week was one of the highlights of our stay. Our room itself was clean, the beds were extremely comfortable, and the windy weather actually made the heat much more pleasant. The staff were, for the most part, very friendly and welcoming, although it was clear there simply weren’t enough of them. This affected service throughout the hotel. We’d particularly like to mention Nacho in the buffet restaurant, who was fantastic. Our daughter has coeliac disease, and he took the time to answer our gluten-free questions, checked back with us, and even explained how we could pre-order gluten free breakfast for the following morning. Luciana from the kids club also went above and beyond by singing Happy Birthday to our daughter and giving her a thoughtful gift, which was a lovely touch. Kanna was easily our favourite restaurant. The lunchtime food was fresh with plenty of choice, and the service was excellent. The cocktails throughout the hotel were also very good and made properly, although there was some inconsistency depending on who prepared them. The kids’ club was another highlight, with lovely staff who clearly cared about the children. The only thing we felt was missing was a proper evening mini disco downstairs so parents and children could enjoy it together. Unfortunately, there were quite a few areas where the hotel didn’t meet our expectations for a luxury 5 star resort. Service around the pool was disappointing. There was no drinks service to the sunbeds, meaning everyone had to use the snack bar for drinks. As this was also serving lunch, waits were often lengthy at the snack bar for both food and drinks. Empty glasses also tended to accumulate around the pool because they weren’t collected frequently enough. We also felt the atmosphere around the pool was lacking, as there was no background music unless an organised activity was taking place. Whenever there was music during activities, it created a much nicer atmosphere. Cleanliness was another area that could be improved. On occasion at the buffet restaurant we found ourselves picking up dirty crockery before finding clean plates or bowls, and the floors and surrounding areas didn’t appear to be cleaned as regularly as we’ve experienced at other 5-star resorts. As parents of a child with coeliac disease, we were disappointed with the gluten-free offering. The choice was fairly limited, and more concerning was the inconsistency in the allergen information on the online menus. For example, fries were marked as containing gluten, yet fried chicken and fries were listed as gluten-free. This kind of inconsistency could be genuinely dangerous for someone with coeliac disease. We also visited the lemon fish restaurant, where the only gluten-free option offered for our daughter was pasta with tomato sauce. Having already eaten exactly the same meal in the Italian restaurant the previous evening, we asked whether there were any alternatives but were told there weren’t. Although there were always plenty of sunbeds available, the standard loungers didn’t feel particularly luxurious. The padded loungers provided for Reserve guests looked much more comfortable, while the standard ones became uncomfortable after a while. Bar service throughout the hotel was consistently slow due to understaffing. At both the pool bar and Ginger lobby bar there was often only one bartender serving everyone. At Ginger Bar, we regularly waited 20 minutes or more for drinks, and on several occasions ordered a pre-dinner cocktail only to leave for our restaurant reservation before it had arrived. The entertainment information on the app was also unreliable. One evening it advertised a live band, but when we arrived there was World Cup football being shown on a large screen instead. We don’t mind football, but it would have been appreciated if the app had been updated accordingly. Ironically, one of the best live bands we saw all week wasn’t promoted particularly well. Finally, while the hotel’s Instagram and marketing materials are beautiful, we felt they set expectations that weren’t reflected in the overall experience. The food lacked the quality, consistency and variety we would expect from a 5-star hotel, and overall the service didn’t match the premium image portrayed online. Overall, we still enjoyed our holiday because of the beautiful setting, comfortable accommodation and some genuinely wonderful members of staff. However, the repeated issues with service, staffing levels, cleanliness, food quality and allergy provision meant that, in our opinion, the hotel falls short of delivering the 5 star experience it advertises.

The hotel is situated on the south end of the island in an isolated location and on the coast. It has a lagoon alongside it so the view of it is stunning. The location is good for windsurfing and the likes if that is your thing. If it isn't you may find the location has you isolated. One hour drive from the airport too. The lobby looks very impressive but when you get into the corridors etc you soon find that the hotel has been acquired by Melia and is being refurbished i believe it was only opened last year 2025. Corridors have laminate type flooring for example. Work was still ongoing when we were there. Its supposed to be a 5 star but not in my humble opinion. We were in the penthouse suite and the room was OK with huge terrace on the roof of the hotel. It had a Bali bed a table and six chairs for deck chairs and a small sofa. The worn tiles looked tired. We also had a balcony off the bedroom which had 2 deck chairs which sat on a large puddle which never drained during the duration of our stay. Work was still ongoing and we were awakened every morning with hammering and drilling above started about 0900 hours it was loud but didn't last too long. Staff seem to be imported and lacked the interaction I hoped for. A number of restaurants one, The Kanna, opens during the day and has a terrace out looking onto the pool. We wandered into the terrace on the first day when we were there exploring we walked in off the poolside. A waitress walked up to us as we were looking for a table. She said we would need to leave and directed us to the main entrance which was back out up a few stairs and in a door. We walked in through the main entrance be greeted by.....the same person! We asked for a table she asked us if we wanted outside. We said eh...outside she led us back to the table where we met her two minutes earlier. What is more the restaurant wasn't at all busy. Obviously she is either in training for a comedy club manager and was practising or lacks a tiny little bit of common sense. Other staff too lacked in personal interaction one telling us we couldn't have lobster when asked is their none he pointed out it was all inclusive and would cost more. I pointed out my status with Melia which has includes all such extras and that I could afford the small charge should I not have such status. He got me the lobster. He then started a conversation regarding knowing someone from where we were from. Having had that chat at length the next morning at breakfast he asked us if it was our first visit...ah the personal touch just to make us feel real special 5 star guests ....you couldn't make it up another comedy gold this time Fawlty Towers comes to mind. To be fair a couple of staff were more engaging and knew how to interact genuinely and recall guests. We saw signs for a Spa but when we asked where it was we were told there wasn't one! Perhaps that is another work in progress rather than an aspiration. If you wanted to eat elsewhere you would need to get a taxi so more than a week would be a challenge for us but that is academic as we won't be back.