Servatur Alameda de Jandia

On arrival receptionist was on the phone, she beckoned for our passports, proceeded to check us in while still talking on the phone. After call ended she pushed a form at me to fill out, did so, handed back gave us 2 room keycards with the room number, no explanation of where to find anything, ie: pool area, dining room etc, booked B&B, no info on timings for breakfast, no personal touches at all and we were the only people checking in at that time. No info in the room either, just a flyer by the lifts. There are 2 sets of lifts, first set to floors 1-6 second set over the bridge floors 6-9. Only one lift of the 2 working from floor 6-9 all of our stay, other lift states “staff only” but we used it anyway. Lifts only hol 4 people comfortably. Breakfast was 08:00 -10:30 but if you weren’t down early, before 8:30 you didn’t get a lot of choice, didn’t seem to replenish anything at all. Bread selection poor, brown or white bimbo, sometimes some seeded loaf and white rolls but again, get in early. Cooked breakfast left a LOT to be desired, if you could even get one, the beans looked as if they had just come out of the freezer. And as for service, most people were emptying their own rubbish into the cart and putting their plates away on the dirty cart left by the tables or one lady pushed the dirty crockery cart with the food bin between the tables and was collecting as you ate, on holiday I like to eat and have my plates cleared once I’ve finished eating or once I’ve left, not anything empty, like a glass or cup swiped while you’re still eating. People were clearing their own tables and new diners were siting at tables that had not been cleaned or laid. Then there is the sunbed situation, not that we needed them as our balcony had the sunbed situation all day (when we got some) we were here the week of storm Therese, but there are nowhere near enough sunbeds for the size of the hotel either by the pool or the solarium and people would reserve with towels very early so if you wanted a sunbed set your alarm!!! The best bit of the hotel is the room and I would stay again but just on a room only basis, there are nice places to eat outside, the beach is(was) beautiful (hope it can be again after the storm) so sunbathing on the beach is my preference, but the room is clean, modern, comfortable beds, nice furniture on the balcony, fridge, freezer, kettle, microwave, mini hob, cutlery, crockery and a filter coffee machine all included, soap/shampoo and hairdryer in the shower room, towels provided, cleaned every 3 days, all included all great room lots of storage, wardrobe/drawers etc. In my opinion this is a perfect room only hotel, in a great location. We stayed in a premium , high floor with sea view room, not sure what other room choices would offer.

Nice hotel, check in easy enough with helpful staff, Hotel room, ours 607 on floor 6, clean, spacious, everything you need, great views, Did a package holiday with jet 2 for 10 nights I think we'll woth the money, so can't complain over price. We had an issue with water/shower/taps brown water but went to reception and maintenance was at our room sorting it within minutes. The housekeeping was every 3 days but we went down 1 day and asked for clean towels, were provided straight away. No issues. The lady at the pool bar lovely and could have a laugh, friendly, helpful just lovely, the life guard a big shout out to him always tries to help, always a wave and hello, lovely woth everybody, and if there is no beds in the sun he will go out of his way to move sunbeds around. The location, great location for beach, bars, restaurants. Overall a great stay, good staff, good housekeeping and good location... Our cons no fault of the hotels is the transfer, we were the last drop of 11 from the airport, in some places we were not felt welcomed and acknowledged so left, very quiet area, not the best weather so spent 10 days around the pool, overall hotel great, the area not so great.

Location good. reading some reviews in here I think people are forgetting they booked Self catering . Go anywhere in Uk self catering and what do you get??? An air bnb ok they advise teabags/ coffee / toilet rolls left. For a week sort your selves out . We haven’t had a single problem with this place . Told right at beginning room serviced every 3 days. Great. Pool bar food and service can’t be faulted . - . I person on at a time but on the ball and working hard. No problems