Servatur Alameda de Jandia

My daughter and I have done many self catering holidays at hotels but never one that refuses customers clean towels. We checked in on Friday with none of the usual helpful information on public transport and places of interest While our apartment is quite spacious, it has the bear essentials, not even a complementary tea bag. Our beds were not made. We have been allocated one skinny bath towel and one hand towel each and have been told they will only be charged after 3 days. No one has come to do even the most basic house work so today we had to take our bag of rubbish down to reception and ask them to dispose of it. We were refused fresh towels but allowed a toilet roll. This place is in a good location but definitely not worth the £700 we paid for a week. I would not recommend this hotel to anyone. I have stayed in far better places for far less money where ive felt welcome and my custome appreciated. Here i feel as if the staff resent having customers, where every request is met with a can't do wont do attitude. We have been here 3 full days and have yet to see house keeping on any of the floors. Ive had to buy my own disinfectant and clothes. I also believe the hot Water is on a timer as when we wash our hair the water becomes cool before we can complete our shower. This place is beyond basic and definitely not worth the £700 . Take your money and vacation elsewhere

Just come home from a nearly 3 week holiday at the Servatur Alameda de Jandia. Very comfortable room and beds. Frequent cleaning and linen changes. We had a lovely room but it would have been far too hot without aircon in high summer. But as it's a work in progress I assume the aircon will be installed for the hot weather. Staff were lovely and a big shout out to the amazing Papa (pronounced Papay) he seemed to work in every area of the bars and restaurant but was so cheerful with a smile to light up the room, some guests cheered when he came into the bar downstairs. Unfailingly helpful and polite he is a gem but you need some more people to help. All in all a great hotel and restaurant which supplied very nourishing meals and lovely wine. Thank you!

Seit 35 Jahren sind wir Stammgäste im Alameda. Die Appartements sind wunderschön geworden nach der Renovierung. Auch der Poolbereich mit der neu Alameda gestalteten Sonnenterrasse und der Poolbar sind fantastisch. Da wir immer längere Zeit dort sind, sind wir Selbstversorger. Haben aber auch das Frühstück und Abendessen getestet. Wir können es nur empfehlen, das Essen ist sehr gut, reichhaltig und abwechslungsreich.

Helt ok lghhotell i Jandia. Lgh är rymlig, sängen är skön,tom tjock bäddmadrass och inget plastat lakan. Balkongen är rymlig och solläge och havsutsikt råder där. Köksutrustning är ok, pytteliten stekpanna. Inbyggd chromecast i tvn. Vi undrar dock var städet är. 4 dagar har vi bott här nu och inget städ har utförts. Vi har burit våra sopor till receptionen och fått be om toapapper där. Ingen ac så inte ett bra val den hetaste säsongen. Flera Hyperdino nära den närmsta ca 75 meter till vänster om ingången till hotellet.

Es war sehr schön und das Personal super zuvorkommend. Anfänglich waren wir im zweiten Stock untergebracht, aber wurden dann im 7. Stock untergebracht.