H10 Costa Mogan

Toni,, head waitress was very open , nice and honest and did a fantastic job. Good , cosy atmosphere in a hotel set up. Food was fine, staters just great, also main, especially the pulpo ( could have been a bit warmer)) was really good. As a finish, the cheesecake was magnificent, very balanced in flavors,

We have holidayed at H10 hotels many times and have generally been very happy with our stays…..until now! Whilst the hotel is nicely situated and the staff friendly and helpful, there is much evidence of cost cutting and corners cut!! We disappointed to find that we had no bathrobes or slippers provided, something we’ve always had at H10 hotels previously. However our main grievance was the food, whilst it was edible, the food was dull boring and repetitive, to highlight this I would say that we had paella on offer most nights, I had it once and can only describe it as Luke warm slop! Another night a concoction on offer appeared to be scrambled eggs with chips and chorizo mixed into it, covered in melted cheese…. Something you might expect in student digs, I didn’t taste it, but it looked revolting. It’s also worth mentioning that there is very little else to do in Playa del Cura, we were aware of this. It’s worth pointing out if the weather isn’t nice , then it can feel more like a prison than a holiday!

Lovely location and atmosphere, friendly staff, clean and nice rooms with view to the sea. We had wonderful days by the pool and with various activities by Isaias. We also enjoyed the food and all inclusive very much!

Spent a week here 5th March. Agree with other comments about food, service, rooms etc etc. The Pool could do with a re-paint as it looks very dirty, and the whole place lacks investment. The hotel is connected to apartments next door which are 3* and we think the hotel should be branded the same. Wished I could have left after the first day but unfortunately we were stuck there. Would not return at any cost sorry. I complained to Jet2 rep but he only wanted to sell me a boat trip.

Review – H10 Costa Mogán We have just stayed at H10 Costa Mogán and unfortunately the experience did not live up to expectations for what is marketed as a 4-star hotel. The pictures of the whole hotel are very misleading. Please check out the guest pictures before booking as they give a better feel for what you’re paying for. Rooms and Noise Our shower head leaked across the ceiling and floor on arrival. This was eventually repaired, but it shouldn’t happen in the first place. The bed squeaks loudly with every movement and maintenance advised it needs replacing but nothing was done. The laminate flooring creaks constantly and appears to have no acoustic underlay. We can also hear every footstep from the room above us. Sound insulation between rooms is very poor — we can clearly hear conversations and coughing from the neighbouring room through the wall near the USB sockets. Each time the room above flushes the toilet, water cascades down a noisy pipe inside the cavity wall directly beside our bed. Storage in the room is odd — there is open shelving but no drawers for smaller personal items like underwear. Bedside lights are hung too low, and I regularly hit my head on them when leaning over to reach the plug sockets. Pool and Sunbeds The hotel appears to have around 130 sunbeds for approximately 250 guests, which simply isn’t enough. Towels are placed early in the morning and left unattended for hours. Staff should remove these or place notices explaining that towels cannot reserve beds before a certain time. The sunbeds themselves are only about 168 cm long whereas normal sunbeds are 280-200cm long, so taller guests have their legs hanging off the end, and they are positioned very close together. The pool was also cold and noticeably dirty at the far end during our stay. The pool guy cleans the pool then another guy comes with a hosepipe and washes the dirt into the pool. Adults-Only… But Not Really Although the hotel is marketed as adults-only, a neighbouring family hotel is separated only by a small hedge. Children from that hotel can be seen and heard screaming throughout the day, which defeats the purpose of booking an adults-only property. On Sunday afternoon a live band from the neighbouring property was so loud it drowned out music in my headphones. Food and Drink Evenings at the bar often involve queuing because there are only two bar staff and no clear system for who is next. We queue like children. Breakfast in the buffet restaurant is disappointing: • Bacon is poor quality • Sausages are not available every day • Eggs are often overcooked • Baked beans are watery and lukewarm • Only one chef will make poached eggs. The other chef refused. These take approx 30 mins to cook though as they don’t keep boiling water nearby. The buffet area is underground and feels more like a nightclub space than a pleasant breakfast environment. Privilege Package The Privilege upgrade costs around €300 per week but offers poor value. The lounge and à la carte restaurant are closed two days a week, leaving limited availability. Also, you can only have wine or beer in A La Carte which is baffling. Privilege seating in the buffet offers very little benefit as you still need to collect your own food like everyone else. The Privilege pool area is also very small and mostly consists of shallow water around plastic day beds. Other Issues • Cracked tiles on our balcony and around the pool area. In dire need of ongoing maintenance. • The view from entering our room was a rock face with old netting • Frequent noise from glass being emptied in the kitchen below • Spray from the showers located between the pool areas on neighbouring pool sometimes blows onto the sunbeds • The pool snack bar area is poorly managed, with missing cutlery and overflowing bins Positives Some staff members were excellent and deserve recognition — particularly Alberto on reception, Toni, Alba and Brian in the à la carte restaurant, and the animation team member. Overall Overall this feels like a 3-star hotel trying to present itself as a 4-star property. With improvements to maintenance, soundproofing, food quality and organisation around the pool and bars, it could be much better. A change of manager and a little more investment is required. The manager has not been visible all week which is a sign of poor management.