Blu Bay Apartments

I stayed at Blubay Apartments in Malta as part of a group booking with friends and unfortunately the experience was extremely disappointing from start to finish. Just before arrival, our apartment was changed despite specifically booking an apartment with a sea view and pool access and a balcony. We received none of theses.The apartment itself looked at least 5–10 years older than the photos shown on Booking.com and was very worn throughout. There were several safety and maintenance issues. The electrical sockets made buzzing noises whenever chargers were plugged in. The kettle and toaster both had two-pin plugs even though the apartment used three-pin sockets. The kettle malfunctioned and caused my friend to get burned because it failed to switch off properly. The toaster blew up after a single use and tripped the electricity for the entire apartment. There was also a door in the apartment that did not lock and led to an area filled with air conditioning units constantly leaking water, which felt unsafe and unpleasant. Instead of the balcony we had requested, we were given a small enclosed area with three office chairs. The bathroom situation was unacceptable. Every shower caused strong sewage smells from the drains, and the shower leaked water all over the floor. As someone who uses a crutch, this created a genuine safety hazard. We asked to change rooms, but the alternative shown to us was also in poor condition and smelled strongly of sewage and damp mop water. After further complaints, a handyman was sent, but very little was actually resolved. As compensation we requested a pool day at Aqualuna, but we had to repeatedly chase staff about it and it was only finally provided on our last day, leaving us just a couple of hours to use it before leaving Malta. Overall, this was a very stressful and disappointing stay and did not match the standard advertised online.

Before travelling, I contacted the property directly to confirm specific requirements due to mobility issues within our group. I was clearly assured we would have a sea view apartment with a balcony and pool access. Had I been told otherwise, I would have booked alternative accommodation. After landing in Malta, we were informed that we had been moved to completely different apartments away from the main hotel area. The accommodation provided was nothing like what had been promised or advertised. The “balcony” was essentially an enclosed window space, there was no sea view, no pool onsite, and it involved approximately a 400-metre uphill walk to access the main hotel facilities. The apartment overlooked a street with continuous building work. My bedroom had a door opening onto a service shaft area with pipes, air conditioning units and constant running water noises day and night from surrounding units. There were constant sewage smells coming from the drains, ongoing construction noise, and the overall condition of the accommodation was extremely disappointing. We also found the location very unsuitable for the two people in our group with mobility difficulties, which added unnecessary stress and upset to what was meant to be a relaxing holiday. The most frustrating part was the lack of communication and follow-up from management after we raised concerns. We saved hard for this trip and genuinely feel misled by the listing and the promises made before arrival.

Just don’t go there!! Noisy, dirty and outdated. Full of noisy student 24/7.