Blu Bay Apartments

Just don’t go there!! Noisy, dirty and outdated. Full of noisy student 24/7.

We had a lovely week here. Had an apartment: huge airy living-room/kitchen with a balcony; comfortable bedrooms (one ensuite with balcony), comfortable family bathroom too. Kitchen is basic but perfectly functional (microwave, toaster, kettle, etc.), uses UK plugs, yahoo! There's lots of different buildings in this complex; we found ours to be very quiet, comfy and kept immaculately clean (the cleaners were lovely and SO hard-working). Reception were helpful and friendly. Area is really well-served both for places to eat and for groceries and produce shops, so eating out or in are equally easy. It's close to the water-front, so accessible for ferries to other bits of the islands, boat-trips, also buses, taxis - it's a good location to explore Malta. This place is not luxurious, but sound and serviceable, particularly for the prices: for Malta it's very good value for money. We had a very good stay and can recommend it.

Most of the staff were kind and helpful, and the cleaning staff came every day and provided clean towels. However, the overall experience was still very disappointing. The terrace door in our first given room could not be closed, which meant the room was basically open the entire time. We reported it, but maintenance never came. We were also asked to pay a €100 deposit even though we had already paid for the whole week in advance. The money was only returned after I emailed them more than a week after we had already arrived back home. The toaster in the room didn’t work. We received a replacement, but that one didn’t work either. The “terrace” was about 0.5 m² and contained all the outdoor air-conditioning units from several other rooms. Whenever other guests used their AC, the noise in our room became extremely loud and almost unbearable. At one point I was literally crying from exhaustion because I couldn’t sleep due to the noise. When we asked to change rooms, we were told the only available option was in another building. When we finally agreed to move, we were suddenly told we might be charged extra for the change. Interestingly, shortly afterwards we were given another room in the same building (next to the elevator), and the next guests who arrived were given our original room. I appreciate thenhelp of that nightmanager btw I could see henfelt shame and wanted ti help us. Another unpleasant surprise was that we found dead cockroaches in the room, despite the fact that the cleaning staff came every day. The shower cabin could not be properly closed, so the entire bathroom floor was flooded with water after every shower. There were also several places where mold had been poorly covered or painted over. Overall, this experience was very disappointing and poorly handled. Ah. The pool in the adverisement is not the hotel's pool , it is in another building, for 30 Eur. However, they have an unheated mini pool on the roof.