Aloft Playa del Carmen

Stayed at Aloft Playa del Carmen recently and really enjoyed it. The hotel is super clean, modern, and in a great location, but honestly the best part was the service in the restaurant. Ana and Santiago took care of me several times and they were both fantastic—friendly, quick, and always making sure I had everything I needed. They made meals feel relaxed and fun, which really added to the whole trip. If you’re coming here, definitely look out for them. They’re the kind of staff that make you want to come back.

This hotel is great! Everyone is friendly, and the service is phenomenal. The location is also THE BEST! I will say that the food is mediocre, but that is pretty irrelevant considering that you are walking distance from anything that you could want. We were able to find tours that pick up at our location, they have an agent on site to help with booking excursions, we could get to 5th avenue in 3-5 minutes, and the pool was AMAZING. I have seen reviews that talk about noise. I, personally, never heard anything, and slept like a drunk little baby lol. My bf said that randomly one night he heard music at 1am; he put in ear plugs and it was fine. He said he would still give this hotel 10/10 and recommend it.

Our stay at Aloft PDC was nothing short of amazing! We stayed in the Breezy Room with a balcony and loved it. The room is HUGE and the bed is very comfortable! All of the staff were so nice and helpful. Their bartenders were a lot of fun and make a fantastic margarita! Their room service food was fresh and so good.. especially the nachos! Order the nachos! Aloft is also in a great location and close to everything. Although it’s not on the beach (hence it not being as expensive as other places) when you’re on the rooftop pool, the view of the ocean is gorgeous and feels so close. The grocery store underneath has EVERYTHING you need and is so convenient.. except their fresh made pizza.. don’t order that, it was beyond terrible. But there are amazing places to eat within a short walk and 5th ave and the beach are only a couple of blocks away. We basically walked everywhere we went and always felt safe. We had the most amazing week long vacation and Aloft PDC left a long lasting impression on us and we will definitely be back to visit there each year!

We had such an amazing time. Great location. Good food. Excellent customer service. From Victor. He help us and give a great recommendations. Bar and the pool experience was really good. Quinta avenue is really vibrant we enjoyed our time at this property.

We found this to be an excellent all around place to stay during our too-brief stay in Playa del Carmen recently. We did arrive early and had to wait until check in time, but the staff was kind enough to securely store our luggage while we explored Playa del Carmen for a few hours. By the way, we found Playa del Carmen a very nice, walkable city. The hotel was very well located. There is a nice grocery store and a few restaurants right below the hotel. It was a short walk to the beach, and to 5th Avenue, where most of the shopping is. The front desk staff was kind enough to print us a paper map of the immediate area. We salsa dance, and discovered lessons on Monday and Tuesday evenings at the sports complex just across the street from the hotel. Monday is beginning Salsa and Bachata, Tuesday is intermediate and advanced Salsa. The floor, there, however is rough concrete and it is outdoors (covered). We did discover a few other places to Salsa dance in Playa del Carmen, but we did not like the often-mentioned Zenzi (very crowded and small dance floor). The room was clean. It was well equipped with enough electrical sockets and USB power ports. Our room had a mini-fridge and coffee maker (no microwave). There was temperature control in the room, though honestly, that did not appear to work. The room tended to be a little too cool no matter what we did with the temperature setting. It was possible and easy to hook an iPad into the TV to watch streaming media (though we did very little of that). Internet speeds were around 15 mbps. The on-site restaurant was excellent. We were tired and had dinner there the first night. We were the only customers at that time. Food excellent and well presented. My wife is gluten free and they were accommodating. Prices were very reasonable for the quality and quantity of food (this was true everywhere in Playa del Carmen). The busier meal of the day during our stay was breakfast. There is an OUTSTANDING breakfast buffet. Eggs, meat, other side dishes, yogurts, fresh fruits, excellent Mexican pastries, pancakes, bread, coffee, tea, and juices. They will even make you a made-to-order omelette or eggs fixed another way if you don’t like scrambled eggs. Wait staff was attentive without hovering. We found the entire hotel staff friendly and accommodating. Every staff member we met was friendly, greeted us, and was accommodating to our wishes. We speak a little Spanish and it was very helpful. Some of the staff also speak English. In particular, we found the guest experience manager, Victor, incredibly helpful with information and advice. Our only complaint about him was that he would not accept the leftover beer we had as a gift :-). We are mentioning Victor by name, but as we said, everyone on the staff was fantastic. They have assembled a great team at this hotel. As an aside, the contrast between this hotel and the Aloft in Cancun was very noticeable. Front desk staff in Cancun were rude and refused to honor terms of our reservation, even though we had all the emails, etc. from Marriott. We also found Playa del Carmen a much nicer city than Cancun. We could not decide between Playa del Carmen and Cancun when we were trip planning, so we ended up splitting our week. We will definitely return to Playa del Carmen and this hotel. But we won’t be back to Cancun, except to the airport to take the shuttle to Playa del Carmen.